Key Account Manager Wallonia / Bruxelles / Luxembourg ( PACS / RIS / VNA / Enterprise Imaging )

The Key Account Manager acts as single point of contact to customers for Agfa IT products & services and is responsible for identifying opportunities, creating an account strategy, coordinating and controlling the sales process, managing customer expectations and negotiating contracts.

 

As a Key Account Manager you are responsible for:

 

• Supporting the development of a local Sales strategy to secure new customers, by conveying the features, benefits and value proposition of Agfa HealthCare’s full portfolio of IT products.
• Creating and executing the account strategy, in order to secure the installed customer base.
• The customer satisfaction, maintaining our brand credibility and the customers’ trust in Agfa Healthcare.
• Developing and managing profitable annual order intakes and sales plans for our IT products and contributing to our competitive advantage by:
  • Adhering to and promoting a strategic selling process where you support in defining and refining a consistent and reusable formula for winning new business;
  • Developing and expanding consultative sales relations with decision-makers   within the customer's organization such as key management, executive management, CFO, CIO, CEO, CMIO,…);
  • Improving the accuracy of detailed forecasts and funnel reports;
  • Managing customer relationships, setting clear customer expectations and communicating clearly with Agfa colleagues and customers to ensure a seamless implementation and follow up of customer escalations;
  • Managing the bid and tender process with internal and 3rd party vendors;
     
• Business advice on our product road map, vision and business development plans.
• Monitoring industry trends, obtaining competition intelligence and sharing that information internally with the upper management and key stakeholders.
• Managing the expenses according to budget limitations with respect to Agfa’s Quality Standards, business processes and the HealthCare Code of Conduct.

 

 

What you bring to the table

 

• You hold a Bachelor or a Master degree in a healthcare or IT related field.
• You have 5 years of experience with direct technical sales in a complex sales organization environment with multiple stakeholders. Experiences in selling healthcare IT solutions is an asset.
• You are proficient in strategic selling concepts and/or comparable sales processes and tools. Knowledge of the Miller Heiman methodology or blue sheet approach is a plus.
• You are experienced with planning and developing complex businesses cases within budget limitations.
• As a strong team player you are able to maintain a high level of quality in a continually changing environment.
• You are able to work on multiple tasks and organize your time effectively to achieve your goals and objectives.
• You have an analytical mind and a solid process orientation.
• You have an entrepreneurial attitude and go the extra mil