Director/Senior Director of Growth

About myPlace HealthmyPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.  Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.   myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets. 
About this RoleThis is an exceptional opportunity for a mission-driven and outgoing individual who brings a track record of leading high growth teams and forming innovative community-based partnerships. As the accountable leader for our growth and outreach teams, this team member will facilitate collaborative relationships across our organization and with external stakeholders in a way that upholds our core values. This leader will seek opportunities to develop new relationships with community-based organizations and opportunities to adapt our model to meet the needs of the communities we serve. This role is one of the most important faces of myPlace Health to our new participants, external stakeholders, and the community at large. Leveling at “Sr. Director of Growth” or “Director of Growth” will be based upon strength of previous track record in leading teams across communities/markets to consistently generate growth in PACE (Program for All-Inclusive Care for the Elderly) or related care models (e.g., Medicare Advantage, primary care for seniors, or other organizations that serve vulnerable and high-risk older adults).

What will success look like as our Director of Growth?

• Lead the development and execution of all aspects of the organization’s growth strategy in the assigned market(s)
• Lead and inspire the Growth team and supporting resources to meet gross and net census goals
• Manage all hiring, training, supervising, and coaching for the Growth team so that we actively seek to understand and meet the needs of the participants, families and communities we serve
• Build relationships and continuously engage with our trusted community-based organizations (“CBOs”) such as senior housing, senior centers, adult day centers, food banks, and others embedded in the community, provider groups, hospitals, and other referral partners to generate flywheel referral cycles
• Lead the development of new partnerships and ongoing service with our carefully curated group of brokers, agents, and agencies
• Direct and contribute to our marketing strategy inclusive of collateral, advertising, events, and other grassroots activities
• Track, manage, and report on Growth team performance and identify ways to improve effectiveness in the end-to-end process of “prospect to participant”
• Guide the Growth team to direct smooth handoffs to the Enrollment team, including identifying process improvements that drive efficiency and conversion
• Continuously refine growth operations, processes, and tools to enable scale, flexibility, and efficiency
• Partner with operations, clinical, and product teams, among others, to fully enable our growth roadmap and ensure operational readiness for new initiatives
• Design retention strategies that minimize disenrollment by deeply understanding the participant experience and working cross-functionally to implement experience improvements
• Participate in public relations activities (e.g., television, radio, press, public speaking) that enhance myPlace Health’s brand awareness
• Lead all Growth activities in a manner that strictly adheres to compliance with regulations and guidelines prescribed by CMS and CA DHCS 
• Other duties and responsibilities as needed to support the overall growth and continued success of myPlace Health.

What does an ideal candidate look like?

• Passion for delivering amazing, coordinated care to frail elders and disabled older adults
• Highly mission-oriented with a strong personal connection to the PACE care model and the special services we offer to underserved communities
• Demonstrated track record of consistently generating referrals and enrollments