At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As a Customer Experience Principal Advisor within Medtronic’s Cardiac Ablation Solutions (CAS) division, you will play a critical role in driving the adoption and utilization of our advanced EP technologies. Operating in a remote, customer-facing capacity, you will deliver high-level customer support and strategic engagement across a broad portfolio of CAS solutions. 

 
In this role, you will collaborate cross-functionally within the CAS organization to deliver tailored support that helps our customers treat patients with confidence and precision. Leveraging your expertise in cardiac mapping, along with strong clinical and technical skills, you will work autonomously to build trust, enhance the customer experience, and support efficient, effective use of our technologies in the clinical setting. 

 
This position requires the ability to travel at least 50% of the time, supporting customer engagements, advanced procedural cases, and customer training needs. 
This role is ideal for a self-motivated, customer-focused professional who thrives in dynamic environments and is passionate about advancing patient care through innovation in electrophysiology. 

CARDIOVASCULAR PORTFOLIO:  
Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes.  

Responsibilities may include the following and other duties may be assigned: 

• Provide advanced support for CAS technologies in clinical settings 

• Collaborate cross-functionally within CAS to help drive adoption, utilization and innovation 

• Serve as a trusted advisor to physicians and EP lab staff 

• Promote efficient, effective use of CAS products and solutions 

• Work autonomously while delivering high-level, professional customer engagement 

• At least 50% travel to support procedures, training, and customer engagements 
   

Required Qualifications: 

• High School Diploma PLUS a minimum 11 years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience  -OR-  

• Associate’s Degree PLUS a minimum 9 years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience -OR-  

• Bachelor’s Degree PLUS a minimum 7 years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience -OR-  

• Advanced Degree PLUS 5 years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience  

• 3 years of EP Mapping Experience