APAC Change Manager Mainframe

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Position : Change Manager – Infra Mainframe Z/OS Operations
Location : Pune
work Model : Hybrid

REQUIRED EXPERIENCE 

·       Bachelor's degree in computer science, Information Technology, or related field 

·       7+ years of experience in IT operations, with at least 5 years focusing on change management 

·       Strong understanding of Mainframe z/OS and iSeries environments 

·       Microsoft Azure Dev Ops (Scrum master experience desired but not required) 

·       In-depth knowledge of ITSM frameworks (e.g., ITIL) 

·       Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) 

·       Excellent project management and organizational skills 

·       Strong analytical and problem-solving abilities 

·       Outstanding communication and interpersonal skills  

JOB RESPONSIBILITIES 

·       Change Strategy and Policy: 

o   Develop and maintain a comprehensive change management strategy aligned with ITSM frameworks and financial industry best practices 

o   Participate in the creation and update of change management policies and procedures for all platform teams 

o   Attend and represent all distributed Platform teams changes at the Change Advisory Board (CAB) 

o   Attend and represent all distributed Platform teams changes at the Major Events Advisory Board (MEAB) 

o   Attend and represent all distributed Platform teams changes at the Weekly Infrastructure Change Review 

·       Change Request Management: 

o   Oversee the entire change lifecycle, from submission to closure 

o   Review and classify change requests based on risk, impact, and urgency 

o   Ensure proper documentation of all changes in the ITSM tool 

·       Risk Assessment and Mitigation: 

o   Conduct thorough risk assessments for proposed changes across all platforms 

o   Assist in the development of risk mitigation strategies and rollback plans 

o   Ensure compliance with financial industry regulations (e.g., SOX, GDPR, PCI DSS) 

·       Change Scheduling and Coordination: 

o   Manage the change schedule to minimize disruption to financial operations 

o   Coordi