Patient Access Liaison - Northcentral

About BridgeBio

BridgeBio is a biopharmaceutical company founded to discover, create, test, and deliver transformative medicines to treat patients who suffer from genetic diseases and cancers with clear genetic drivers. We bridge the gap between remarkable advancements in genetic science in academic institutions and the delivery of meaningful medicines to patients. Founded in 2015, the company has built a portfolio of 20+ drug development programs ranging from preclinical to late-stage development in multiple therapeutic areas including genetic dermatology, precision oncology, cardiology, endocrinology, neurology, pulmonology, and renal disease, with two approved drugs.

Our focus on scientific excellence and rapid execution aim to translate today’s discoveries into tomorrow’s medicines. We have U.S. offices in San Francisco, Palo Alto, and Raleigh, with small satellites in other parts of the country. We also have international offices in Montreal, Canada, and Zurich, Switzerland, and are expanding across Europe.

To learn more about our story and company culture, visit us at https://bridgebio.com

Who You Are

BridgeBio is looking for a Patient Access Liaison (PAL) in the Northcentral to engage with patients/care partners on access, affordability, and reimbursement process for BridgeBio's portfolio of Commercialized assets. The ideal candidate would reside in Chicago, Wisconsin, Cleveland, or Michigan. Reporting to the Director of Patient Access Liaisons, this individual will be responsible for engaging with patients/care partners and cross-functional teams.

The Patient Access Liaison will play a critical Commercial role in support of BridgeBio assets. The primary goal will be to educate patients/care partners on access, affordability, and reimbursement process, build patient support program awareness, and execute on all new product launch activities. The Patient Access Liaison will work collaboratively with the Director of Patient Access Liaisons and internal colleagues to align on the patient services goals and pull through on brand strategies.

The ideal candidate should be prepared to work in a fast-paced environment and must be able to collaborate with multiple internal and external stakeholders, including Legal, Compliance, Sales, Commercial Analytics, Commercial IT, Training, Pharmacovigilance & Market Access. Additionally, exceptional judgment, business acumen, discretion, communication skills, the ability to empathize, and exhibit strong relationship-building skills are a must.

Responsibilities

• Provide patients/care partner-facing access and affordability support for all BridgeBio Commercialized assets. This requires working closely with the Market Access team, Commercial, Training, and Brand Marketing team
• Compliantly ensure a positive patient journey through collaborations with all BridgeBio stakeholders
• Lead the evaluation and implementation of patient access opportunities within a specific geographic area for all applicable patients
• Provide face-to-face or via phone, personalized issue resolution, including potential hurdles with access and affordability with patients/care partners
• Direct access support between consented patients and all relevant stakeholders (hub, pharmacies, prescriber’s offices, and support organizations)
• Coordinate with the hub partner on missing information follow-ups
• Own the relationship between ForgingBridges, a support program offered to patients to access the BridgeBio approved medicines, and consented patients
• Onboard and welcome new patients to the ForgingBridges support program
• Manage patient status changes with ForgingBridges and follow-up with patients/care partners, prescriber’s offices, and pharmacies
• Ensure ForgingBridges support program business rules are followed
• Control the workflow of information and communications with consented patients
• Collaborate with BridgeBio Patient Advocacy team on patients/care partners engagements and attend local, regional, and national advocacy meetings/events
• Facilitate and present in-office education with patients/care partners as requested
• Report key insights and findings in a compliant manner to the Brand Marketing and other internal Commercial functions
• Follow BridgeBio’s policy on handling protected health information (PHI) obtained through pharmacies, prescriber’s offices, and interactions with patients/care partners
• As needed, attend Commercial national sales meetings, conferences, and regional events
• Work on designated projects that are within the scope of services for Market Access as assigned and/or consistent wi