Customer and Market Researcher

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

The Customer and Market Researcher conducts primary and secondary projects to assist and further develop the market and customer research functions within Constant Contact. This role will be crucial in enhancing decision-making across the business and establishing replicable testing practices. The ability to quickly develop and execute research projects and strategies to match shifting business needs will be critical to the success of this role. 

This can be an in-person or remote position. However, you are also welcome to work in any of our established offices in Boston, MA, Gainesville, FL, or Loveland, CO.

What you’ll do:

• Responsible for independently conducting research projects from start to finish, including research design, analysis, report building, and dissemination of the core insights. This can stretch across all three research verticals: customer research, market research, and competitive intelligence. 
• Independently conduct complex quantitative in-depth market, customer, and competitor analysis ranging from regression analysis to cluster analysis
• Independently conduct competitive and syndicated research analysis, including reviewing competitor SEO/SEM, investor reports, and compiling outside data deliverables
• Independently conduct rigorous qualitative research, including IDIs, focus groups, and diary studies
• Translate data into actionable insights, create reports, and present research findings to senior leadership
• Tie analytics and research data to business KPIs, proving and showing predictive and causal behavior to inform business strategy 
• Become a key point of contact for stakeholders and teams, as well as become the subject matter expert for our target audience 
• Lead and manage larger multi-person research projects, ensuring that deadlines are hit, tasks are appropriately delegated while also contributing to the research process, including developing screeners, questionnaire writing, data analysis, survey programming, qualitative interviews, etc.

Who you are:

• Bachelor’s degree, ideally within the marketing, business, economic, or social science fields. Master’s degree preferred.
• 5+ years of work experience in market or customer research, marketing, data analytics, competitive intelligence, consulting 
• Knowledgeable in statistics and statistical software (i.e. Excel,DisplayR, SPSS, SQL). and is comfortable with conjoint analysis, max diff, chi-squared testing
• Knowledgeable of survey research and best practices and survey software (i.e. Alchemer, Qualtrics)
• Self-starter with the ability to function well independently and in collaboration with stakeholders under tight deadlines while tackling complex problems
• Must be an excellent communicator with strong presentation and data visualization skills with an ability to distill complex information to a variety of stakeholders
• Curious and independent thinker
• Background working in SaaS environment preferred.

 

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees$80,400—$100,500 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. 
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the bu