Seasonal Client Advisor - South Coast Plaza

POSITION OVERVIEW:

The Seasonal Client Advisor, with a strong presence and natural elegance, will guide clients through Moncler’s values and heritage, gaining a strong understanding of the client and his/her needs, by building a long-lasting relationship.

RESPONSIBILITIES:

• Engage with customers during all interaction in accordance with the Moncler selling and service standards
• Support the achieving & exceeding of sales goals, Average Dollar Sales (ADS), Units per Transactions (UPT), and Data Capture
• Follow company policies, procedures and use visual guidelines to maintain visual standards
• Follow-up with customers with after-sales services including tailoring and repairs
• Accurately process all transactions efficiently and Assist in inventory preparation and execution
• Work with all team members to maintain a professional and productive environment
• Professionally interacts with all levels of Management and Corporate partners
• Build customer loyalty through active client development in adherence to company initiatives (Retail Excellence, Operational Efficiency, Clienteling/CRM program)

QUALIFICATIONS:

• Interest in retail or previous experience in the luxury retail sector and a proven track record of successful sales generation
• Excellent interpersonal skills required to ensure clear, effective communication with all management and staff
• Ability to read and analyze sales reports and operate company technology
• Willing to work in and promote a team-oriented environment; strong attention to detail
• Possess strong attention to detail
• Proficient computer knowledge (MS Word, Excel and Outlook)
• Multi-lingual (Spanish, Mandarin or Cantonese speaking a plus)

For individuals assigned and/or hired to work in California, Moncler includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $18 per hour to $22 per hour.