Manager, Administration

CNC EX, LLC dba Exotic Cars of the Carolinas Greensboro

Location: 5603 Roanne Way, Greensboro, North Carolina 27409

 

Summary: Responsible for overseeing department administration and administrative staff.  The Administration Manager is responsible for operations, performance results, department management and supervision, and department customer satisfaction.

Supervisory Responsibilities:  This job has direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Oversees the training and supervision of administrative staff and/or department employees.
• Works with upper management and Human Resources to make department hiring and discipline decisions.
• Sets schedules and assigns tasks to department employees.
• Attends required manager meetings.
• Maintains effective employee relations.
• Works closely with department managers to ensure customer satisfaction.
• Approves the ordering of supplies according to budget.
• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages.
• Directs calls to the appropriate department or person.
• Greets customers in a courteous, prompt and professional manner.
• Directs customers to the appropriate department or person.
• Prepares complex correspondence, reports, and other documents as assigned
• Oversees file maintenance
• Keeps itineraries and schedules
• Operates office machines
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system     
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o   GED

o   High School Diploma

o   Associate Degree

√   Bachelor Degree

o   Master Degree

o   Doctorate Degree

Field of Study/Work Experience:

o   Accounting

o   Automotive

√   Business

o   Human Resources

o   Information Technology

Desired Work Experience:

o   up to 3 years

o  3-5 years

√   5+ years

Education/Experience:

Bachelor's degree from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience. Excellent interpersonal, communication, and organizational skills required.

Certificates and Licenses:

√   Valid Driver’s License

o   Automobile Salesperson License

Computer Skills:

Advanced skills in Microsoft Office products.  Ability to learn Dealership Management System and utilize web based applications utilized in department operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company

personnel.

Attendance Expectations:

The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, and feel.

Environment Demands:

Duties are performed primarily at a desk in an office environment but will also be required to work throughout the dealership.  Work includes frequent clerical and administrative assignments and interaction with office, customers, and company personnel.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with stand