Director- Strategic Accounts-Arizona-New Mexico

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

This role sits at the intersection of commercial growth, operational excellence, and precision oncology impact. By combining strategic sales leadership with disciplined project execution, the Director directly accelerates adoption of Caris’ advanced diagnostics, strengthens enterprise partnerships, and expands patient access to personalized cancer care.

Key Responsibilities

Strategic Account & Territory Leadership

• Develop and execute territory-level and account-specific business plans to drive sustainable test volume growth.
• Lead new account acquisition across pathology practices, hospital laboratories, oncology clinics, and integrated delivery networks.
• Expand utilization of Caris’ molecular profiling, NGS, and precision oncology solutions within existing strategic accounts.
• Conduct Quarterly Business Reviews (QBRs) to assess performance, utilization trends, and future growth opportunities.
• Analyze account- and territory-level data to identify barriers, growth opportunities, and productivity improvements.

Sales Execution & Business Development

• Sell Caris oncology diagnostics and services to pathology, laboratory, and hospital stakeholders.
• Prospect, position, and close new business while ensuring strong post-sale adoption and retention.
• Navigate payer, billing, and reimbursement dynamics to support physician and hospital decision-making.
• Maintain deep knowledge of competitive products, technology platforms, and market dynamics.
• Meet or exceed assigned revenue, volume, and growth targets.

Project Management & Operational Execution

• Serve as the primary project owner for strategic account initiatives, including onboarding, workflow optimization, EMR integrations, and service enhancements.
• Coordinate cross-functional execution across Operations, Client Services, Laboratory, Medical Affairs, and IT.
• Track project timelines, deliverables, and outcomes using CRM and project management tools.
• Develop dashboards and scorecards to measure case growth, turnaround time improvements, issue resolution, and overall account productivity.
• Proactively identify and resolve operational challenges that impact customer experience.

Cross-Functional Leadership & Team Enablement

• Act as a subject matter expert and mentor to Account Managers and Molecular Oncology Specialists within the territory.
• Align field team efforts to account strategies and regional growth priorities.
• Provide regular market intelligence, competitive insights, and customer feedback to senior leadership.
• Partner with marketing and analytics teams to deliver customized reporting and value-based presentations.

Customer Engagement & Relationship Management

• Establish and maintain executive-level relationships with pathologists, laboratory directors, oncologists, administrators, and hospital leadership.
• Lead customer-facing presentations and educational sessions on Caris’ technology, clinical value, and differentiators.
• Support physicians with test ordering complexity, result interpretation, and QC considerations, including access to PHI when required.
• Engage with hospital billing teams to support claim follow-up and payment resolution as appropriate.
• Ensure high levels of account satisfaction, retention, and long-term partnership.

Performance Metrics

• New Account Acquisition & Revenue Growth
• Strategic Account Test Volume Growth
• Project Completion, Timeliness & Productivity
• Operational Efficiency (TAT, escalations, workflow opt