Med Management Systems Analyst

Provides support and maintenance of vended and custom medication management supporting systems that includes installation, configuration, build, analysis, monitoring, testing, training, implementation, troubleshooting and resolving highly complex issues. Regularly assesses applications and makes modifications and or updates to ensure currency and functionality within established environment and implements application configuration changes accordingly. Communicates, coordinates and supports system downtimes and outages. Possesses advanced understanding of application interfaces, application configuration options, interactions between systems, and works with vendors or interface partners to configure. 

Serves as a key partner with customers demonstrating a strong relationship and a deep understanding of business needs, goals, and objectives, providing expert knowledge of the systems supported and how the system is utilized by the customers. Works with customers to elicit system and reporting requirements, and validates requirement information with customers to ensure completeness, correctness, and clarity. This individual will work in a team environment with colleagues and customers across the Enterprise and will maintain knowledge and certification in the vended application, as required. Understands the practice and operational environments and the impact technologies have on these environments. Functions as a liaison between clinical, business, and technical areas and builds credibility and rapport with customers to understand their needs. Manages small projects as necessary and may be required to provide on-call support.

• Bachelor’s degree in business, computer sciences, healthcare or related field with 3 years’ experience in an applicable clinical setting; OR 6 years’ technical experience in an applicable clinical setting. 
• Computer skills including experience with word processing, database, spreadsheet, and web based tools are required. 
• Experience with medication management systems analysis and support, project management , time management, strong organizational skills, and the ability to identify & remedy potential or problem prone situations within the medication management electronic environment are required.
• Experience in a specific specialty may be required depending on primary appointment and area of responsibility, e.g. Oncology research; Pediatrics; etc.). 
• Applicants without this experience will be asked to complete required applicable competencies.
• Relevant licensure, registration, or certification may be required.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.