Customer Service/Sales Support E-Commerce

Req ID 63626 Vernon Hills, United States

  

What you can look forward to in Customer Service/Sales Support E-Commerce:

• Daily review of inbound orders and expected ship time frames to ensure no gaps within the IT connections.
• Submission and responsibility for clearing of orders within compliance block.
• Responding to all inbound buyer inquiries within 1 hour, by working with necessary product or tech departments.
• Submit necessary documentation for inbound returns. Specialist to liaison with DC returns team for restocking when needed.
• Approve buyer refunds as appropriate and add necessary credits to account. Review, approve and process daily returns requests from customer accounts.
• Track all inbound customer inquiries, complaints and returns by part number.
• Use tracked information and share with category management so that they may take necessary actions.
• Evaluate response/operational performance reports within customer portals to propose process improvements for order shipments and order returns.
• Provide responses to all buyer reviews and ratings. Escalate areas of concern.
• Become expert within each customer portal to stay up to date on customer system changes and expectations that influence the return expectations and customer response timeline to ensure ZF Aftermarket in meeting those requirements.

 

 

Your Profile for Customer Service/Sales Support E-Commerce:

• 3-4+ years Customer Service experience
• Microsoft Office proficient with strong knowledge in Excel.
• Experience in SAP preferred
• Strong communication, collaboration, process, and analysis skills required.
• Ability to prioritize and work under tight deadlines.
• Independent worker who is a strong team player and will succeed among a fast-working group and with high dedication.
• Knowledge of the automotive aftermarket market is a plus.

 

Why you should choose ZF in Vernon Hills: 

• Paid Vacation

• 401k Plan

• Health Care Benefits

• Paid Holidays 

• Tuition reimbursement for educational advancement

• A strong diversity culture

• Supportive Employee Groups and community outreach activities

 

Be part of our ZF team as Customer Service/Sales Support E-Commerce and apply now!

Contact

Kyle Nader