Senior Manager, Solutions Strategy & Program Enablement

Job Title:

Senior Manager, Solutions Strategy & Program Enablement

Job Description

The Senior Manager, Solutions Strategy & Program Enablement, is a critical role designed to drive strategy, innovation, and operational excellence within the Global Solutions team. A successful candidate will bring a balance of strategic vision and hands-on, operational execution, helping shape Concentrix's global solutions portfolio and market differentiation.
This is an individual contributor role who will have the flexibility of remote work, with a preference for North America based candidates.

About Concentrix

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Role Overview

The Senior Manager will support the Global Solutions team to differentiate Concentrix’s offerings and enhance the value proposition of our tech-powered services. This role requires someone with a strategic mindset, excellent content development skills, and the operational expertise to drive process improvement, quota management and truly get into the numbers. A self-starter, the ideal candidate will thrive in a fast-paced, dynamic environment and be adept at managing ambiguity.

Key Responsibilities:

• Strategic Program Development: Partner with Solutions Strategy leaders to develop, execute, and optimize programs that enhance global solutioning and drive tech-enabled, non-advisor service pitches.
• Content Creation & Enablement: Collaborate with Sales, Marketing, and Product teams to develop, manage, and maintain toolkits and enablement content, ensuring consistent value articulation across all channels.
• Strategic Partner Enablement: Develop and manage enablement strategies that empower internal teams to effectively position and sell solutions in alignment with strategic partners. Build partner-specific toolkits, sales playbooks, and training programs.
• Cross-Functional Collaboration: Build and maintain trusted relationships across the organization, working closely with sector-specific teams to create industry-tailored solutions and content.
• Technology Innovation & Exploration: Stay at the forefront of emerging technologies, including Generative AI, and other cutting-edge tools that can enhance our solutions and internal processes. Lead efforts to explore, integrate, and optimize these technologies across the Solutions team, driving improvements in efficiency and offering differentiation.  
• Feedback & Iteration: Continuously gather insights and feedback from stakeholders to refine enablement strategies, enhancing the effectiveness of tools and processes.
• Data-Driven Optimization: Use sales and performance data to identify areas for improvement, ensuring strategies are informed by actionable insights.
• Training & Development Alignment: Partner with Training & Development teams to ensure that solution-specific training programs are effectively implemented and continuously optimized.

 Key Competencies:

• Self-Starter: Highly motivated, proactive, and able to take ownership of projects with minimal direction.
• Strong Communicator: Excellent written and verbal communication skills, with the ability to distill complex concepts into clear, concise content that resonates with both internal and external audiences.
• Creative Problem Solver: Ability to approach challenges with innovation and adapt quickly to new developments.
• Partner Enablement Expertise: Experience with partner enablement efforts and frameworks, specifically with strategic partners like Salesforce, Amazon, or similar. Understanding how to leverage partner resources to drive joint success.
• Sales Enablement Knowledge: Familiarity with sales methodologies and enablement tools (e.g., Salesforce, Highspot, Seismic) and experience in CRM functionalities, partner reporting, and performance analysis.
• Operational Excellence: Strong ability to use data analysis tools (e.g., Tableau, Power BI) for decision-making and performance improvement.
• Industry & Partner Knowledge: Solid understanding of global business operations, partner ecosystems, and the CX and technology industries.

Qualifications:

• Bachelor’s degree preferred from a 4-year college or university with 10+ years of experience
• Proven track record in solutions strategy, partner enablement, and content developme