Job Description Summary

Responsible for leading a team in crafting user experiences across our Digital portfolio of products, which range from end-to-end oncology care solutions to AI-driven Intelligent Protocoling apps.

Job Description

Essential Responsibilities:

· Lead and mentor a global team of UX professionals, building a culture of engagement creativity, collaboration and continuous learning

· Collaborate on a daily basis with Experience Design’s UX Research personnel and our Human Factors engineers

· Work closely with cross-functional stakeholders (engineering, clin apps, product management, quality and regulatory, marcomms) to align on strategic objectives, product roadmaps and design priorities for the Digital business

· Champion a people-centered design approach, leveraging insights from design and market research/feedback to inform design decisions

·  Develop metrics for design success. Monitor, measure and adjust designs accordingly in conjunction with Product Managers and Engineering

·  Leverage our Ethos Design System (EDS) to guide design deliverables to meet business objectives, ensure portfolio consistency and streamline product development to enhance user productivity and customer satisfaction

·   Drive end-to-end product experience concepts to not only support user workflows, but build a foundation for the development of added-value services

·   Oversee the creation of comprehensive design documentation and communication materials, ensuring clarity and alignment among project stakeholders, using tools such as Rally, Confluence and Aha!

·   Collaborate with other design teams to share best practices, processes, and toolkits

·   Lead with a lean mindset and employ agile methods

·   Help build a shared understanding and POV on AI, how it is applied in workflows and what the implications for care teams and patients are

·   Use your extensive background in UX design to lead the team in the exploration of alternative interaction paradigms such as voice, gesture, motion detection, etc.

·   Foster strong relationships with key customers and stakeholders, soliciting feedback and insights to inform product improvements and innovations and drive customer-centric decisions

·   Advocate for a people-centered approach to problem-solving within the organization

·   Stay abreast of industry trends and emerging technologies in digital healthcare and imaging, incorporating relevant insights into our design strategies and initiatives

Qualifications/Requirements:

·   Bachelor’s/Master’s Degree in a relevant design discipline or equivalent work experience

·   Minimum 8 years of professional experience in UX/UI design with at least 4 years in a leadership and management role

·   Proven track record of successfully managing complex design projects in a matrixed organization, driving impactful outcomes at an enterprise level

·   Deep understanding of people-centered design principles and methodologies, with proven experience applying them in the healthcare or medical technology industry

·   Strong communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization

·   Proficiency in design tools such as Figma, Adobe CS, as well as collaboration platforms like Miro

·   Legal authorization to work in the U.S.

Desired Characteristics:

·   Passion for healthcare and a genuine desire to make a positive impact on patient care outcomes

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