Principal Program Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Principal of Technology & Business Operations at Docusign, you will lead critical programs and operating mechanisms to enable Engineering and Product organizations to execute effectively at scale. This role focuses on translating leadership priorities into disciplined execution through strong operational rigor, cross-functional coordination, and reliable operating signal. 

You will drive system and process improvements, orchestrate complex technology initiatives, optimize workflows, manage planning and execution inputs, ensure data integrity, and oversee key cross-functional dependencies in support of the CTO organization’s priorities. Acting as a senior execution partner to leadership,  you will work closely with Engineering, Product, Finance, People, Communications, and Legal, to ensure alignment, clarity, and predictable delivery. 

This role requires comfort operating across levels - from hands-on ownership of complex operational work to senior level judgement and cross-functional leadership - and is expected to independently drive initiatives end to end while keeping leadership informed through clear, proactive communication. 

This position is an individual contributor role reporting to the Senior Director of Technology Development and Operations.

 Responsibility

• Serve as a trusted execution and operations partner to senior leadership, driving operational excellence across the CTO organization.

• Drive and coordinate rhythm of business activities across Product and Engineering (e.g., townhalls, planning cycles, OKR / program reviews, operational cadences)

• Partner closely with Finance and Accounting on budgeting, capitalization, forecasting, and investment tradeoffs, ensuring accuracy, transparency, and compliance

• Manage budgets effectively for all of Product & Engineering, including developing financial models, forecasting, analyzing variances, and identifying cost optimization opportunities while maintaining quality and strategic alignment

• Partner with executive leadership to truly understand core business needs, rigorously assess current operational states, and develop actionable plans that drive significant process improvements and enhanced operational efficiency

• Lead complex, cross-functional initiatives from problem definition through execution, coordinating stakeholders across Finance, Engineering, Customer Support, Marketing, and Product

• Drive results without formal authority by cultivating a highly collaborative and high-trust team environment

• Apply deep project management expertise to clearly define workstreams, establish precise milestones, and ensure all project activities are appropriately assigned and meticulously tracked to guarantee successful delivery

• Identify and manage program risks through rigorous risk assessments, proactively raising prioritization and tradeoff decisions, proposing effective mitigation strategies, and developing alternative solutions in line with a defined risk management framework

• Design and optimize workflows for Product & Engineering leads, including tooling, processes, and best practices

• Apply project management expertise to define clear workstreams, establish ambitious yet achievable milestones, and ensure all project activities are appropriately assigned and meticulously tracked for successful delivery

• Balance strategic vision with operational execution by making real-time decisions, evaluating tradeoffs, and identifying opportunities that enhance program outcomes and drive continuous improvement

• Facilitate comprehensive program planning and coordination to drive accountability across teams, ensuring they deliver high-quality results consistently, on time, and within scope

• Establish and track critical operational metrics such as cycle time, lead time, deployment frequency, success rates for product launches, resource utilization, and cost efficiency

• Design and implement dashboards that provide real-time visibility into program h