SENIOR VICE PRESIDENT CLAIMS & LOSS ANALYSIS – REMOTE

Overview

We are seeking to fill the role of Senior Vice President Claims & Loss Analysis. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Responsibilities

• Leadership & Team Management   Provide strategic leadership and direction to the Claims and Loss Analysis teams. Oversee employee performance through coaching, regular        evaluations, audits, and development initiatives. Manage all aspects of personnel administration including hiring, promotions, salary adjustments, disciplinary actions, and terminations.• Operational Oversight   Ensure the accurate and timely processing of all defaulted loans by leading and coordinating all functions within the Claims and Loss Analysis departments. Drive operational excellence through effective planning and execution.• Strategic Goal Setting   Establish departmental goals aligned with corporate objectives. Ensure appropriate staffing levels and foster a culture of continuous learning and professional development across all teams.• Process Improvement & Innovation   Continuously evaluate and enhance operational workflows by leveraging process re-engineering, automation, and technology solutions to improve efficiency and exceed service expectations for clients, investors, and customers.• Business Strategy & Financial Performance   Develop and implement strategies that align with company goals and budgetary targets. Drive initiatives that support profitability and long-term business success. • Stakeholder Engagement   Serve as a key liaison with clients, internal leadership, regulators, and auditors. Represent the department in high-level discussions and ensure transparency and accountability in all interactions.• Compliance & Risk Management   Ensure adherence to all internal policies and external regulatory requirements. Stay informed of changes in case law, civil codes, and federal regulations to mitigate legal and compliance risks. • Technology & Systems Optimization   Lead the implementation and enhancement of systems and automation tools to support operational efficiency and scalability.

• Reporting & Analytics   Oversee the preparation and accuracy of monthly business reviews and management reports. Use data-driven insights to inform decision-making and strategic planning. • All other duties as assigned.

Qualifications

• Bachelor’s degree in Business Management, Accounting, Finance, or a related field required.• 6–8 years of experience in default loan servicing, with deep technical expertise in default administration, investor/insurer guidelines, and regulatory compliance.• Proven ability to meet or exceed performance standards related to job knowledge, quality, efficiency, initiative, teamwork, customer service, and productivity.• Demonstrated ability to work independently with minimal supervision, manage multiple priorities, and perform effectively under pressure and tight deadlines.• Exceptional verbal and written communication skills, with the ability to communicate diplomatically and assertively across all levels of the organization.• Strong interpersonal skills with the ability to build relationships and collaborate effectively with clients, investors, insurers, and executive leadership.• High integrity and professionalism in managing external relationships and negotiations.• Advanced negotiation and mediation skills, with a focus on achieving outcomes aligned with organizational goals.• Strong analytical, problem-solving, and decision-making abilities, with a keen attention to detail.• High sense of urgency and adaptability in a fast-paced, dynamic environment.• Proficient in Microsoft Office Suite, particularly Word and Excel.• Demonstrated success in loan servicing or sub-servicing, with a focus on default operations. • Excellent organizational and time management skills, with a results-driven mindset.• Proven ability to lead, motivate, and manage large, diverse teams effectively.

 

Desired Skills and Qualifications• Proficiency in loan servicing platforms such as LPS, MSP, and default workstations; CMAX experience preferred.

 

About Remote Employment 

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.  

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

 

• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative s