Director of Forecasting and Capacity Planning

About OmnidianOmnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.
The Job Omnidian’s Residential Operations Team is seeking a Senior Manager Forecasting and Capacity Planning. This is a new role and we are excited to meet candidates who are passionate about people engagement and creating a positive work environment for all operations employees. We are looking for someone who is passionate about driving innovation through optimizing staffing to deliver business efficiencies while delivering outstanding client and homeowner experiences. 
Our ideal candidate will shape a new function responsible for designing our operational forecasting processes and implementing these in combination with capacity plan modeling, backed by world class collaboration with recruitment and training partners. You will create a best in class team delivering excellence in planning and forecasting to support Omnidian residential operations as it scales its operations across the US. 
You will think strategically and contribute to major innovations that help Omnidian scale through exponential business growth. Your primary responsibilities will lie in the design, creation, implementation and ongoing execution of line of business forecasting and capacity planning. 
We would support remote work opportunities for this position.

What You’ll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Forecasting and Planning:
• Design, create, implement, and execute an advanced forecasting and planning process to predict incoming work volumes.
• Identify historic trends to accurately forecast consequential work volumes.
• Create dynamic capacity planning models and hiring plans for operations.
• Work with our Sales team to take new client revenues and volumes, translating these into staffing requirements in the operation to deliver best-in-class client and homeowner experiences.
• Partner with the VP of Residential Operations to enable the achievement of our service level and productivity goals for our clients and homeowners.
• Collaborate with key stakeholders across Residential Operations as well as cross-functional teams at Omnidian, such as Engineering, Product, Field Service Network, Sales, and Client Success.
• Lead daily stand-ups with Operations Leaders, driving collaboration by identifying opportunities for improvement of workforce utilization and service levels.
Data Analysis and Reporting:
• Utilize expertise in data analysis, designing dashboards, and identifying key trends.
• Present high-quality data in a logical and understandable format.
• Develop executive report summaries.
• Provide strategic analysis to senior management.
• Assist in the design, development, testing, and implementation of new systems.
• Establish project planning principles within the team.
Stakeholder Engagement and Team Development:
• Work with internal stakeholders to design an efficient and scalable customer support network.
• Lead and develop team members in areas of dashboards, scorecards, predictive analytics, and machine learning.
• Establish relationships with business leaders to share insights and identify root causes, supporting strategies to improve the customer and homeowner experience.

Who You Are

• You are an analytical problem solver who is comfortable working in a growth stage company that is fast paced and learning to scale
• You are self-motivated and are not afraid to act independently and make quick decisions to deliver an outstanding client and homeowner experience
• You are passionate about working in a culture to empower others and are excited to build a new function in a growing start up. 
• You are an expert in partnering with Engineering teams and using voice of the customer analytics from operations to shape new and innovative automations and process enhancements.  

Experience You'll Need

• 10+ years of leading forecasting and capacity planning teams, specifically in any related operations. Must include Contact Center experience for online and offline channels. 
• Strong analytical and data modeling skills
• Experience in and passion for analyzing data and identifying patterns
• Track record of excellent communication and presentation skills
• Strong mathematica