Company:

Marsh McLennan Agency

Description:

Client Service Associate, Business Insurance

The Client Service Associate at Marsh McLennan Agency works alongside the Account Management and Sales departments to deliver exceptional customer service within the Business Insurance division.  In this role, the Client Service Associate oversees client records and processes updates to policies and account details.

This position is on-site in our Worcester office and reports directly to the Associate Director of Business Insurance.

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 15,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a CSA at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With over 300 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

• Collaborate with Account Managers, Sales, and insurance carrier Partners to process updates to client accounts.
• Respond to client calls, emails, and letters to ensure the proper assignment of time sensitive materials
• Track invoices, process endorsements, and update client policies within the agency management system
• May assist with the preparation of client materials for client presentations
• Manage processes related to the Registry of Motor Vehicles including RMV-1’s, RMV-3’s, “Drives” program, as well as driver and motor vehicle checks, etc.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Someone that thrives on providing exceptional customer service and communicates effectively over phone and email.
• The ability to remain highly organized in a fast-paced setting including managing a high volume of emails.
• Proficiency with Microsoft Excel, Outlook, and a comfort level learning new systems quickly.
• A commitment to achieve a P&C Producer License in MA within first 90 days
• Shared commitment to company values; Integrity, Collaboration Passion, Innovation, Accountability.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

• Medical, dental and vision plans
• 401(k) match after one year
• Contribute toward student loan debt
• Generous paid time-off programs ensure you have time to recharge including vacation days, personal days, sick days, holidays, volunteer day, and days for learning & development
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/LifeatMMA
• https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are. <