Senior Program Manager, CX

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong>So, what’s the role all about?</strong></p> <div> <p>At NICE, we’re redefining how global brands connect with their customers across every touchpoint—voice, chat, digital, and beyond. Our CXone platform powers some of the largest and most complex customer experience operations in the world.</p> <p>Now, we’re building something even more impactful: a <strong>cross-platform unification layer</strong> that brings it all together.</p> <p>This is where you come in.</p> </div> <p>As a <strong>Senior Program Manager on the Cross-CX team</strong>, you’ll operate at the intersection of <strong>product strategy, engineering execution, and customer-critical initiatives</strong>—helping unify a platform built from dozens of products and acquisitions into a seamless experience.</p> <p>You’ll lead some of our <strong>most complex, high-visibility programs</strong>, including:</p> <ul> <li>Large-scale, cross-product customer initiatives</li> <li>Security-driven engineering efforts tied to top enterprise clients</li> <li>Platform-wide transformation projects where there is no established playbook</li> </ul> <p>This role is ideal for someone who thrives in <strong>ambiguity, complexity, and influence without authority</strong>—and who is energized by building something new while delivering today.</p> <p><strong>How you’ll make an impact</strong></p> <ul> <li><strong>Turn complexity into clarity</strong><br>Translate high-level customer and business needs into structured, actionable plans across multiple product and engineering teams</li> <li><strong>Lead cross-functional execution</strong><br>Drive alignment across Product, Architecture, R&D, Security, and Executive stakeholders</li> <li><strong>Own delivery outcomes</strong><br>Identify risks early, remove roadblocks, and ensure programs stay on track</li> <li><strong>Balance strategy and execution</strong><br>Shift seamlessly between executive-level communication and hands-on delivery</li> <li><strong>Drive security and critical initiatives</strong><br>Lead response and execution for high-priority, customer-driven security requirements</li> <li><strong>Create structure where none exists</strong><br>Establish processes, gov