Team Lead, Advanced Security Response Team

Location: Austin - Arboretum Plaza, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

This is a hybrid role in Austin or can be located in Plano, Texas.

Position Summary

As a Team Lead, Advanced Security Response Team (ASRT), you will lead a team which is dedicated to providing first response to security incidents and focused on the operational aspects of web application security: analyzing threats, suggesting direct methods of remediation and mitigation, and actively working to block attacks in real-time. In this customer-facing role, you will continuously interact with customers to mitigate security attacks while creating long lasting relationships through your technical expertise and engagement. 

Manage technical escalations, and work closely with Product and CS teams for our application security products (Dev, Support, Security, Sr. Management) in order to get issues resolved. You will be a technical authority of Imperva’s Application Security suite, while constantly improving best practices for solutions and services. You will work closely with Management to implement and expand the global Advanced Security Response program. 

Special Position Requirements

The position requires working from Thales’ Austin office (3 days/week) and working on Saturday or Sunday. A typical work schedule will be Tuesday through Saturday or Sunday through Thursday. Workdays are flexible as long as they are consistent and covers Saturday and/or Sunday.

Physical Demands

Working on laptop for the full duration of the shift.

Key Areas of Responsibility
 

● Technical leadership of the Americas ASR Team including training and development team members. Maintain supervision 

over operational tasks and provide day-to-day oversight for Advanced Security Response Engineers.
● Assist management with daily operations, KPIs, executing new initiatives, and expanding ASR program. 
● As an Imperva AppSec Security Expert, you are expected to know everything there is to know about how Imperva AppSec offerings work. Conduct thorough investigation of escalations, research different attack vectors, threat patterns, security events, and attack strings to ensure the safety of clients’ data that is accessible through the internet networks
● Be a trusted advisor, take ownership of all problems you encounter, and be a team player. Inspire trust, motivate others and 
build rapport with team members. Ensure adherence to established standards and procedures.
● Become a champion by engaging with customers, managing escalations, incidents, and increasing visibility on pain points with their deployments. Work with customers, partners, customer account teams and other internal Imperva teams (Security Threat Research, Enterprise Services, Security Analyst Services, Product Management, Product Development, Customer Success Managers, etc.) to reach timely resolution.
● Develop and implement troubleshooting tools, processes, and ideas that improve the efficiency of ASRT’s delivery. Continually evaluate and enhance proactive monitoring, automation, and reporting initiatives. 
● Analyze customer data such as case trends, traffic, alerts and attack information to make solid recommendations for improving systems health and overall security posture. Research new attack vectors and security solutions to create customized security policies that detect, alert, and prevent malicious request and attacks.
● Act as a functional escalation point for active attacks, including both large-scale (e.g. DDoS) and sophisticated attacks
● Review logs for evidence of application attacks and reconnaissance and create security policies to address specific 
vulnerabilities. Review active policies for effectiveness and tuning out false positives
 

Basic Qualifications

● Minimum of 4 year bachelors degree in Information Systems or Computer Science or Telecommunications or any Technology field and minimum of 8 years experience in application or network security in a customer facing role with at least last 6 years in Security Engineering/Threat Mitigation role OR
● 6 years’ experience in application or network security with a Master’s degree in a