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Luxury High Rise Club Level Concierge- Millennium Tower
Action Property ManagementSan Francisco, United Statesfull_timeVerifiedPosted 4 Sept 2025
About the role
Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. For nearly two decades, the Millennium Tower service protocol has defined how the world's top luxury hotel brands serve their residents. Millennium's residential service has become the standard to which every other development aspires. From Valet to the Doorman to Concierge and beyond, you'll become part of providing a level of service that is unsurpassed in the luxury hospitality industry. Previously named one of the top ten luxury residential buildings in the world by Worth Magazine, Millennium Tower is a place where the true definition of an exclusive lifestyle is delivered and trends are born. We invite you to explore careers at Millennium Tower.
Action Property Management is seeking a full-time Luxury High Rise Club Level Concierge to join our team at our luxury association, Millennium Tower, in San Francisco.
The Club Level Concierge is the first point of contact for people entering the Club Level. The Club Level Concierge is committed to providing the highest level of five star service and hospitality to all Residents and their Guests. Amongst other things, the responsibilities of the Club Level Concierge are to book massages and personal training sessions, reserve the Screening Room, arrange for special food and wine tastings in the Wine Tasting Room, make restaurant reservations, respond to the needs of Residents while on the Club Level and be an integral part of the coordination and management of the Club Level Events Program on behalf of the homeowner’s association.
Action Property Management is seeking a full-time Luxury High Rise Club Level Concierge to join our team at our luxury association, Millennium Tower, in San Francisco.
The Club Level Concierge is the first point of contact for people entering the Club Level. The Club Level Concierge is committed to providing the highest level of five star service and hospitality to all Residents and their Guests. Amongst other things, the responsibilities of the Club Level Concierge are to book massages and personal training sessions, reserve the Screening Room, arrange for special food and wine tastings in the Wine Tasting Room, make restaurant reservations, respond to the needs of Residents while on the Club Level and be an integral part of the coordination and management of the Club Level Events Program on behalf of the homeowner’s association.
Job Responsibilities:
- Answer telephones or address people with warmth and genuine care to politely answer questions, provide information, and assist in accordance with rules, regulations and policies; receive and respond to resident complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
- Monitor activity on the Club Level and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs; utilize the Master Phone Directory to contact residents as needed.
- Maintain the appearance of the Club Level by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed; straighten cushions and periodicals as needed; maintain the coffee and tea service in a neat and orderly manner and frequently refreshed.
- Assist residents with reservation requests for the Club Level’s privatized rooms; coordinate with maintenance and janitorial staff for the scheduling of room setup and breakdown before and after resident use; inspect rooms for damage or misuse before and after each use.
- Note accurately any issues or information throughout the work shift; read the pass-on log and read any e-mails for information pertinent to the operation; communicate effectively with co-workers to assure a smooth transition of shifts.
- Provide basic concierge services including restaurant reservations, taxi reservations, directions, and restaurant referrals; maintain resource book/inventory of local services and referrals for resident and guest use; inform residents and guests of activities, events, and services that may be of use or interest.
- Utilize the Building Link system to track and retain resident information including guest sign-in, contact information and amenity reservations.
- Document reports of disturbances that occur on the Resident Reminder Log and provided gentle reminders of violations of Rules and Regulations set forth by the Association; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem.
- Understand and implement Emergency Procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of a fire alarm, fire, flooding, earthquake, or other emergency event.
- Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and the Rules and Regu
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