Doorperson - Crane Club Restaurant New York

POSITION SUMMARY: 
The position will provide guest service, hospitality, and venue information to our guests. Maintains crowd control, prevents 
theft, and discourages altercations in a high-volume atmosphere

 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
▪ Greets and assists guests coming into and departing the venue. 
▪ Provides information and answers guest inquiries. 
▪ Refers specific guest requests to a leadership designate in Security, Operations, or Marketing. 
▪ Maintains excellence in service and hospitality when interacting with guests and perspective guests. 
▪ Assists in crowd control as necessary. 
▪ Is knowledgeable about the venue layout, setup, entrances and access points. 
▪ Communicates observations to venue leadership. 
▪ Appear in dress code for all shifts at your scheduled time. 
▪ Follows radio communication procedures and corresponding codes. 
▪ Reacts professionally and rationally in emergency and pressure situations. 
▪ Restrains intoxicated, disorderly, or insubordinate guests and alerts management immediately. 
▪ Promotes and practices safety awareness and behavior, adhering to all safety standards.
▪ Assist and/ or complete additional tasks as assigned 

 

EDUCATION/WORKING KNOWLEDGE:
▪ 1-2 years’ experience interacting with guests in a hospitality industry role. 
▪ Must have exceptional communication skills. 
▪ Able to apply sound judgment in practical matters. 
▪ Must be able to multitask. 
▪ Can work in a fast-paced environment. 
▪ Must possess & demonstrate superior presentation skills.
▪ 21+ years of age

 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a Team Member
encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable 
individuals with disabilities to perform essential job functions
▪ Excellent written and verbal communication skills required
▪ Ability to keep an open and objective view
▪ Ability to maintain composure and stay focused
▪ Must have strong problem-solving skills
▪ Ability to write reports, business correspondence, and procedure manuals
▪ Ability to work under pressure
▪ Must have good positive energy throughout the day
▪ Must be able to read and print legibly
▪ Must be able to sit and/or stand for extended periods of time
▪ Must be observant and quick to respond to various situations
▪ Must be able to move quickly 
▪ Must be able to push and lift up to 50 lbs.
▪ Small to Medium office environment
▪ Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
▪ Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends 
upon the guest volume
▪ May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
▪ Maintain a professional, neat, and well-groomed appearance adhering to Company standards
▪ Must be effective as part of a team; ability to interact with internal and external customers, managers, and coworkers in a professional, courteous manner
▪ Ability to maintain a high level of confidentiality
▪ Ability to handle a fast-paced, busy, and somewhat stressful environment 

 

DISCLAIMER:
This job description is a summary of duties, which are expected to perform in your assignment. It is by no means an all-inclusive 
list but is merely a broad guide to expected duties. As a Team Member, you should understand that a job description is neither 
complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, Team Members 
may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all 
scheduled training sessions and meetings is required. Also, at the request of management, any Team Member may be asked 
and expected to perform additional duties, responsibilities, or projects without notice.
I have read the qualifications and requirements of the position of Doorperson. To the best of my knowledge, I believe that I 
can perform these duties

ABOUT TAO GROUP HOSPITALITY

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Wet Republic, Yauatcha