Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. As a Field Service Technician, you’ll perform field service activities at customer sites in a safe, efficient, and professional manner. You’ll be responsible for troubleshooting systems, maintaining equipment (mechanical, electrical, diesel), conducting preventive maintenance, managing parts inventory, and identifying safety issues across both company-owned and customer-owned equipment.

This role includes direct customer interaction, travel to various job sites, and exposure to a variety of technologies. Critical thinking, independence, and a commitment to safety and service excellence are key to success in this role.

Who We're Looking For

We encourage candidates with experience in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. If you're driven by innovation, service, and making a real impact, bring your skills to Xylem and help us solve water challenges to create a more sustainable world.

Key Responsibilities

To succeed in this role, the individual must be able to perform the following duties:

• Ensure a safe working environment at all times and promote a safety-first culture.

• Conduct preventative maintenance and troubleshoot systems across mechanical, electrical, and diesel platforms.

• Manage parts inventory and perform basic repairs.

• Maintain company property, tools, and vehicles.

• Demonstrate accountability, innovation, and a results-oriented mindset.

• Work effectively both independently and in a team setting.

• Represent Xylem professionally during all customer interactions.

Requirements

Travel Requirements

• Daily local travel is required.

• Up to 25% overnight travel.

Driving Requirements

• Valid driver's license with a clean driving record.

• Must pass a Motor Vehicle Report (MVR) check.

• Must complete required driver documentation, including:

  • Driver Disclosure and Release

  • Employee Drug and Alcohol Statement

  • FMCSA Certificate of Awareness

  • Driver’s Certificate of Violations

  • Statement of On-Duty Hours

  • Road Test

  • Copy of Medical Certificate

Education & Experience

• High school diploma or equivalent required.

• 0–2 years of technical work experience (1 year preferred).

• Must be able to obtain required customer site clearances.

• Ability to obtain DOT Medical Card.

• Previous experience in a similar field is preferred but not required.

Skills & Qualifications

• Mechanical, electrical, diesel, and/or fusion experience (depending on business unit).

• Comfortable working independently without direct supervision.

• Strong technical and troubleshooting skills.

• Proficient with Microsoft Office and smart devices.

• Customer service mindset with strong communication skills.

• Ability to synthesize technical information and present it clearly.

• Able to derive insight from customer experience and adapt solutions creatively.

High-Impact Behaviors

• Continuous Professional Development – Lifelong learner with a commitment to self-improvement.

• Collaboration & Teamwork – Works effectively with others and values diverse perspectives.

• Results-Driven – Delivers high-quality outcomes efficiently and takes ownership of objectives.

Compensation and Benefits

The estimated salary range for this position is $22 to $28 plus bonus.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave