VP, Operations

Director/Vice President, Operations

Location: NYC Hybrid
Reports to: Matt Monfet

Job Summary

The Vice President of Operations will serve as a key leader within OmnicomHealth Group, responsible for driving operational excellence, program management, and enterprise-wide initiatives across our network of agencies. This role is focused on enabling agencies to adopt modern tools, processes, and ways of working—ensuring initiatives are effectively implemented, scaled, and delivering measurable business impact.

This role will bridge agency needs with network-wide capabilities, connecting leaders, technical experts, and business stakeholders to deliver integrated solutions. This individual will play a critical role in shaping operational strategy, fostering collaboration, and championing change management across diverse agency environments.

Core focus in advancement and key emphasis on incorporating AI

Key Responsibilities

Operational Leadership & Program Management

• Lead cross-functional operational initiatives from design to execution, ensuring alignment with business objectives, timelines, and budgets.
• Drive the rollout and integration of new tools, platforms, and processes into agency workflows, ensuring adoption and sustainability.
• Manage program governance, including risk assessment, change management, compliance, and reporting.
• Develop and maintain process documentation, playbooks, and enablement resources to ensure consistency and scalability across the network.
• Track and report on program performance, adoption metrics, and business impact to leadership and stakeholders.

Agency Engagement & Support

• Act as an ambassador and strategic partner to agencies, understanding their needs and tailoring operational solutions to support their goals.
• Connect agencies with network resources, SMEs, and capabilities to address challenges and unlock efficiencies.
• Facilitate workshops, transformation projects, and forums that foster collaboration, learning, and continuous improvement across agencies.
• Build and maintain strong relationships with agency leaders to drive trust, alignment, and shared success.

Change Enablement & Innovation

• Champion new, modern ways of working across agencies, fostering a culture of adaptability and innovation.
• Partner with change management, training, and communications teams to support adoption and maximize value realization of new initiatives.
• Stay current on industry, technology, and operational best practices to inform continuous improvement and forward-looking strategies.

Skills & Competencies

• Proven experience in operations management, business process improvement, or program management (8+ years; healthcare, marketing, or agency experience preferred).
• Strong ability to translate business needs into operational strategies, processes, and scalable solutions.
• Exceptional stakeholder management, collaboration, and facilitation skills across multiple levels of leadership.
• Demonstrated ability to lead change management and drive adoption of new tools or practices.
• Strong analytical, organizational, and problem-solving skills with a focus on efficiency and outcomes.
• Working knowledge of technology and automation tools (AI, workflow management, project management platforms) and how they enable operational improvement.
• Knowledge of compliance, data privacy, and ethical considerations in regulated industries a plus.

Day-to-Day Deliverables

• Oversee execution of network-wide operational initiatives and agency pilots.
• Facilitate cross-agency meetings to align on goals, processes, and deliverables.
• Deliver clear reporting on program status, risks, and outcomes to leadership.
• Support operational troubleshooting, identifying challenges and partnering on solutions.
• Create and maintain roadmaps, process documentation, and training materials.

Key Attributes for Success

• Operational mindset with a focus on efficiency, scalability, and user adoption.
• Ability to influence without direct authority and build consensus across diverse teams.
• Proactive, adaptable, and comfortable operating in a fast-paced, evolving environment.
• Strong communicator who can bridge technical and non-technical audiences.
• Curious, growth-oriented, and committed to continuous learning.
• Future-focused, with the ability to anticipate emerging trends (including AI and automation) and translate them into practical, business-ready s