The Opportunity  

Embry-Riddle Aeronautical University is seeking a collaborative and strategic Associate Director, Europe Training & Advising to join our Worldwide Student Success team. This leadership role is responsible for advancing training excellence, operational effectiveness, and staff development across the Europe region. The Associate Director will lead onboarding and professional development initiatives, oversee regional advising operations, foster cross-functional collaboration, and ensure consistent delivery of exceptional student support services. This is an exciting opportunity to make a meaningful impact on the success of students while mentoring staff and driving continuous improvement within a dynamic, global organization.

Key Responsibilities

• Lead the development, delivery, and continuous improvement of onboarding, training, and professional development programs for Europe Training & Advising staff.

• Design and maintain Canvas training courses, instructional materials, and procedural documentation to support consistent, high-quality service delivery.

• Coach, mentor, and develop staff while fostering a culture of continuous learning, collaboration, and operational excellence.

• Evaluate training effectiveness through performance metrics, feedback, and data-driven assessments to enhance learning outcomes.

• Build and maintain collaborative partnerships with advising, financial aid, academic departments, military education partners, and other university stakeholders.

• Review discretionary funding requests and serve as a voting member of the Student Success Scholarship Committee.

• Serve as the primary liaison between the Europe and PACOM Training & Advising teams, ensuring alignment of initiatives, communication, and operational practices.

• Provide guidance on complex advising, financial aid, and operational matters while ensuring compliance with university policies and procedures.

• Collaborate with leadership to streamline operational processes, improve student support services, and enhance the overall student experience.

• Support regional campus operations, graduation planning, staff development initiatives, and other strategic projects as assigned.

The selected candidate will be expected to work hours that align with Central European Time (CET).

About us 

For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries. 

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow. 

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace. 

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. 

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. 

• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with