Customer Care Specialist

Requisition Number: 64937

 

Corning is vital to progress – in the industries we help shape and in the world we share.

 

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

 

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

•    Trusted products that accelerate drug discovery, development, and delivery to save lives
•    Damage-resistant cover glass to enhance the devices that keep us connected
•    Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
•    Precision glass for advanced displays to deliver richer experiences 
•    Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

Day-to-Day Responsibilities

• Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities
• Ability to craft product discrepancy specification information to customers
• Build positive working relationships with both internal and external customers
• Understand and execute contractual agreements
• Oversee customer requirements with Sales, Marketing, Applications Engineering, and Operations to meet customer requirements
• Professional communication skills to include excellent use of grammar and sentence structure
• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers
• Participation in training, testing, and project related activities as identified
• Represent to the customer in a highly effective, professional manner

Required Education and Skills

• 2-year degree or relevant work history required
• Represent the business in a professional manner at all times
• Strives to work in a dynamic, flexible environment where priorities are continually changing
• Self-starter with a desire to improve the customer experience
• Strong oral and written communication skills
• Ability to build relationships and communicate across all levels of the organization
• Effective problem solver, detail oriented, positive
• Standout Colleague – ability to lead and participate within ambitious work teams
• Proficiency with computer programs such as Microsoft Office, Excel, Word, SharePoint
• Excellent typing and keyboarding skills
• Good problem solving, analytical and math skills
• Ability to work a variety of work schedules, including holiday and weekend emergency coverage
• Flexible and willing to work an 8-hour schedule between the hours of 8:00 AM and 8:00 PM

Desired Skills

• SAP and Salesforce experience a plus
• Basic understanding of Microwave connector products
• 5+ years’ experience in a Customer Service role
• 2-3 years’ experience working in a manufacturing environment
• Other verbal and written language skills a plus

 

This position does not support immigration sponsorship.

The range for this position is  $36,254.00   -  $49,850.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vis