WI RESIDENT REMOTE Technician 3

The State of Wisconsin DOA District Attorneys office is looking for one Technician III

Top required skills:

• At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role

• Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications.

• Experience providing diagnosis, problem resolution, and support for enterprise applications and systems.

• Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers.

Nice to Have Skills:

• Experience working on project-based teams that follow Agile methodologies.

• Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications.

Interview Process: Teams with camera on. 2nd and 3rd rounds if necessary.

Onsite or Remote? Candidates MUST be a CURRENT WI resident. NO RELOCATION IS ALLOWED. This position can work remote (within the state of WI) or in the office and may be asked to travel to the various DA offices to install equipment as needed. DOA will reimburse for travel expenses.

Project details: The scope of this role requires broad and frequent interactions with customers and requires strong technical knowledge, problem solving skills, and excellent service and communications skills. Additionally, this position works with secure networking technologies and systems, network and server infrastructure, and vendor-based Internet services. This position requires knowledge of desktop and application support technologies and practices, networking hardware and connectivity standards, knowledge of information security practices, and core infrastructure components required to maintain and secure State systems in local DA office environments.

The District Attorney IT Program (DAIT) is currently recruiting a Technician III position to provide multi-tier

computer, application, and network technical support and consultations for remote and onsite requests. This

includes network infrastructure, security, cloud services, and on-premises solutions. The position will be mostly

remote and the candidate must reside in Wisconsin.

Position Summary

The Technician III is a key role providing multi-tiered support for customer-facing applications, infrastructure, and

services in DAIT’s distributed environment. The scope of this role requires broad and frequent interactions with

customers and requires strong technical knowledge, problem solving skills, and excellent service and

communications skills. Additionally, this position works with secure networking technologies and systems, network

and server infrastructure, and vendor-based Internet services. This position requires knowledge of desktop and

application support technologies and practices, networking hardware and connectivity standards, knowledge of

information security practices, and core infrastructure components required to maintain and secure State systems in

local DA office environments. The core components include productivity applications, routers, switches, servers, UPS

devices, computers and printers.

The position requires up to 20% in-state travel to perform onsite work which is generally done independently. This

position works without close supervision while onsite and the Technician must be capable of successfully and

independently completing the work and representing the State. The position works as part of the technical support

team, delivering effective solutions and improvements as well as providing skilled customer support that is focused

on effectively resolving issues. This is a key support position and frequently interacts and collaborates with staff in

DAIT and county IT.

DAIT is a full-service technology provider for the State’s prosecutors (1600 users with offices in 71 counties) through

provisioning of statewide computer and network infrastructure and a statewide case management application

(PROTECT). PROTECT is a mission critical enterprise application affecting public safety and incorporating strict legal

requirements involving personal liability of elected officials. DAIT represents the State in partnership with the

Wisconsin District Attorney Association (WDAA) which represents the elected district attorneys in determining the

business requirements and technical solutions that DAIT will provide. This position requires successful completion of

a fingerprinted criminal background check.

Experience:

REQUIRED STRONGLY DESIRED

• At least 5 to 7 years of experience in a cust