Director of Product Design (Remote)

About Super.com
We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.  
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About this team 
As we build a world class "super app," our customers hold high expectations for our company. Super’s design team faces the exhilarating task of harmonizing the data from user research, analytics and the strategic opportunities from the product management team into a world-class design. We collaborate across verticals, improving how our customers save on travel to designing experiences to help them save with cashback and credit-building. Our designers enable immediate experiments while also pushing the vision of what Super will be, and our UXR team derives key insights from customer research and creates access for anyone to talk directly to our customers. If you are looking for a fast paced team focused on solving really big challenges with a passion for the customer, data-driven decisions, and magic, then this is the place for you.
About this role
We’re looking for a seasoned Head of Product Design who is ready to lead and mold our designers and UX researchers into a department future designers dream of joining. Ultimately, the Director of Product Design is accountable for the entire customer experience as well as the performance of the product design team. We are looking for a leader and mentor that will develop talent, take ownership, and set a strong vision for how our products will scale into the future. You will own the outcomes for product quality and set forth the product design direction so that we deliver user-friendly, magical experiences that drive business outcomes. If you are passionate about building teams, initiating and executing on vision, and raising the bar, then you’re the person we want.

Responsibilities

• The Director of Product Design (“Head of Product Design”) spends about half of the time overseeing and owning the whole product experience while splitting the rest of the time predominantly between building the org with creating and executing on design vision. Top responsibilities include:
• Delivering excellent experiences to our customers: Empower and guide the design org to deliver world-class product designs to engineering and ensure what hits the streets is magical, usable, and exceeds our customer expectations.
• Own the outcome for product design: Be accountable for quality metrics on usability and NPS while delivering experiences that drive better conversion, activation, retention, and growth.
• Managing the team and developing talent: You’ll identify, recruit, and mentor our 10+ designers and researchers to meet and exceed a high bar for performance and identify where the company needs resourcing to achieve our ambitious goals. 
• Generating powerful, actionable insights that translate into design: Through research, interviews, and analysis; guide the UXR team and our usability testing to ensure the company is getting the right data to make the right decisions on what our customers want and need with our products.
• Creating and governing processes for designers to win: Collaborate with leaders on the PDLC, advocate for product quality, and create a team that follows best practices in a collaborative setting. 
• Leading design strategy and influencing direction: Use data, examples, and sway to create the vision for where the product design should head, paving the way for dynamic experiences that allow us to scale into new PMMC fits while reinforcing existing paths.
• Advocating for the customer and quality: Elevate the voice of designers to have impact through delivering wins, and push forward a culture that deeply cares about serving our customers through high-quality products.

Preferred Experience

• 3+ years leading and managing large-scale consumer products in the United States, with 6+ years of experience in product design
• Managed and grew large design organizations of 10+ people
• Excellence in mobile design for web and native with access to a portfolio and/or live products to prove it
• Proven track record of delivering products to market that scale
• Carry an attitude of ownership and initiative
• Data driven and comfortable with product analy