Operations Technical Support Specialist

<div class="content-intro"><p>Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonprofit &amp; human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees.</p> <p>&nbsp;</p></div><p>The Operations Technical Support Specialists will assist with executing foundational operational workflows across the policy lifecycle within Applied EPIC. This role assists in processing new business, renewals, endorsements, audits, cancellations, reinstatements, certificates, carrier document intake, and<s> </s>billing transactions for accounts within defined revenue bands.&nbsp;</p> <p>Working in a high-volume, detail-driven environment, the Operations Technical Support Specialists will ensure data integrity and consistent workflow execution while partnering closely with internal teams under established standards.&nbsp;</p> <p>Operation Technical Support Specialists will have at least 2 years of commercial insurance experience including policy review and insurance terms. The role focuses on learning major tasks for each team and assist each team on a weekly basis with their workload.</p> <p>Performance in this role is measured by accuracy (quality of work), production tracker, adherence to turnaround Service Level Agreements (SLAs), and achievement of volume goals (capacity) within revenue bands.&nbsp;</p> <p><strong>Primary Responsibilities&nbsp;</strong></p> <ul> <li>Maintain&nbsp;accurate&nbsp;policy records, documentation, and activities in Applied EPIC&nbsp;in accordance with&nbsp;OTech&nbsp;standards.&nbsp;</li> <li>Process new business, renewals, endorsements, audits, cancellations, and reinstatements for accounts</li> <li>Support direct bill and all agency bill types of billing structures<s> </s>as assigned.&nbsp;</li> <li>Review carrier-issued policies, invoices, and notices to ensure&nbsp;accurate&nbsp;and&nbsp;timely&nbsp;data entry.&nbsp;</li> <li>Issue Certificates of Insurance, Evidence of Property (EOPs), and Auto ID cards using CSR24 and EPIC.&nbsp;</li> <li>Follow established documentation standards, naming conventions, and attachment protocols (“EPIC is the file”).&nbsp;</li> <li>Enter Daily work on a Production Tracker</li> <li>Participate in workflow documentation updates and operational enablement in