Field Site Director

Applied Materials has a high-level position opportunity for a recognized expert within the semiconductor or related industry.

This Field Site Director position is a strategic role managing the Customer and Business Operations for a key semiconductor customer in the US.  In this position, based in Manassas, VA, you will lead key strategic programs and be the main customer interface for all areas, you will also work with a team of approximately 20 highly specialized service maintenance engineers.

This Site Director role will put your highly specialized experience and talent to work in a fast-growing environment at Applied Materials. You may be called upon to anticipate internal or external business challenges, as well as to recommend process and strategy improvements. Your input will help guide organizational strategy, and you will be responsible to achieve key milestones and objectives in a context of key nodal transfers, ramps, and overall customer satisfaction.

Key Responsibilities:

• Report to the Global Business Operations Senior Director.
• Direct and manage activities for advanced semiconductor manufacturer including people management, program management, and customer satisfaction.
• Responsible for safety and quality performance at the site.
• Key focus areas are improving Applied’s year over year Cost of Ownership metrics, managing complex ramp schedules and activities to achieve fast qualification, improving the scorecard performance, and most important improving the overall customer experience. 
• Drive communication at the executive level of the site and executive level within Applied to achieve mutual goals.
• Coordinate efforts between product groups in Applied and the global Micron account, this will require drawing on resources around the globe to help support fab objectives.
• Coordinating between the product groups, AGS and iTeam groups to ensure ramp milestones are executed to committed performance.
• Grow our service and product business at the site, including SW and HW upgrades, gaining strategic market share and achieving aggressive revenue targets.
• Provide approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.
• Coordinating with Taiwan team as the sending technology partner to implement lessons learned for future nodal transfer(s).
• Anticipate future customer needs and direct the delivery of customer service commitments. Own the overall site responsibility for customer satisfaction.
• Ensure that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Is responsible for individual and employee development and employee satisfaction. 
• Work with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization’s direction.
• Define performance metrics and reports on the site's progress against business unit and account specific goals.

Skills:  

• Bachelor’s Degree or Higher
• 10 years plus of relevant experience.
• Extensive and highly regarded expertise in your field – semiconductor or related industry.
• Experience in strategic planning and business analytics.
• High level Customer Management experience.
• Ability to lead, inspire and motivate teams.
• Excellent interpersonal skills to communicate complex ideas, anticipate potential objections and persuade others, often at senior levels, to adopt a different point of view.
• Excellent knowledge of management methods and techniques.
• Process Improvement and strong decision-making skills.
• Strong presentation and negotiation skills.

What to expect: 

• You’ll use your expertise and innovative thinking to solve unique and complex problems with a broad impact on the business.
• Your work will impact the direction and resource allocation for various operational-related programs and projects.

Your benefits: 

At Applied Materials, we care about the wellbeing of our people, and we strive to support you in ways that extend beyond your work environment. As an employee, you’ll qualify for a competitive and comprehensive total rewards and benefits package, from day one. 

We offer:

• Our compensation package is composed as follows:
  • Competitive base salary
  • Competitive performance bonus plan
  • Restricted Stock Units
  • Possibility to participate in our Employee Stock Purchase Program
  • Competitive Health and life insurance