Senior Technology Experience Delivery Specialist

Company Description

.

Informa is a leading international events, intelligence and scholarly research group.

We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Informa’s divisions include: Informa Connect, Informa Intelligence, Informa Markets, Informa Tech, Taylor & Francis and Global Support.

Global Support is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations.  As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

About Group Technology – Strategic Context

Informa is a successful and diverse FTSE 100 business that has been built over the past twenty years through a mix of organic growth and acquisition. The Group has needed to transform itself post-COVID-19 to increase digital capability and the mix of revenues, with the expectation that far higher proportions of revenue are derived from new digital products and through the sales of all products through digital channels.

Equally, as a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions. This has resulted in a group-wide programme, GAP II, which is focused on a digital acceleration programme and associated investment.

Group Technology

• Global Support is Informa's sixth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations.  As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

• Group Technology is a key function within Global Support, comprising c.250 Colleagues with responsibility for the day to day running and management of the key enterprise technology disciplines that underpin day to day business operations across 5 divisions, including Information Security, Service Management, Enterprise Architecture, Digital Workplace, ERP, Cloud and Infrastructure and CRM &Commerce Services.  Additionally, the team provides development and support capability for a significant number of shared customer facing platforms that support the delivery of media, content and event products and services. 

• Informa is now evolving its’ operating model to enable our businesses to leverage the value from our data, our customer relationships and our market-leading brands. For this, it requires significantly different technology capabilities.
• Group Technology is embarking on a clear roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that transform the department into an enabler of reliable, scalable and secure services that support Informa’s digital agenda and diverse customer landscape.
• We recognise the need for change and we have a good understanding of where we want to get to.  We want to take an ageing, fragmented technology landscape and a technology operating model that served us well in years past and fully modernise them: enable flexibility, agility and digital growth through a modular, microservices-based architecture and through a refreshed, upskilled and fully empowered team.  However, we also recognise we don’t know all the answers on how to get there.  We need people to help us shape, solve problems and deliver this change agenda.
• As we embark on the improvement journey, it is essential that Group Technology is seen as a trusted partner, working ever more closely with the business to increase agility and efficiency, whilst also increasing standardisation and economies of scale.
• To enable this change we’re investing in a transformation programme – Project Leap and as part of this we’ve co-created,  and are now aligning behind, a new Group Technology Purpose