Assistant GM

Club Location:

The Golf Club at Fossil Creek - Fort Worth, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Title: Assistant General Manager

Department: Golf Shop

FLSA Status Exempt – Professional

Scope:

Helps manage the day-to-day golf operations activities through maintaining quality standards, hiring and training golf shop and outside service employees, managing merchandise activities, handling all aspects of the outing business and providing superior guest service. 

Primary Responsibilities:

• Promotes Arcis Golf’s philosophies throughout the golf course to both employees and guests.
• Ensures level of guest service delivery is exceptional at all times.
• Responsible for the supervision of all golf staff including, but not limited to, the pro shop staff, assistant golf professionals, bag room, cart and range attendants, player assistants, caddies and locker room staff.
• Responsible for designing and implementing programs for all golf activities at the club.  This includes, but is not limited to, guest services, course marshalling, outside services, golf cart operations, outside tournaments, tee sheet management and driving range operations.
• Oversees the pro shop operation.
• Participates with Director of Instruction in individual and group golf clinics and training programs.
• Develops and implements an approved budget, forecast and staffing plan for the golf department.
• Maintains and records all sales records including cash receipts, member charges and voids for golf operation.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.

Note:  Other duties as assigned by supervisor or management.

Qualifications:

Education / Experience:  Four-year degree and supervisory experience preferred. 3 years prior golf course experience with progressive responsibility required.  Resort experience helpful, but not required.  Experience with high-end daily fee operation required.  Special consideration will be given to those who exhibit exemplary performance. 

Skills:

            Strong leadership skills

            Strong oral and written communication skills

            Attention to detail

            Planning and organizational ability

            Computer skills

            Excellent guest service skills

           

Working Conditions:

            Will often be required to work weekends and holidays.

                       

Physical / Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions.  Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

            The major responsibility in this position is to oversee the day-to-day activities of the golf shop operations.  Therefore a significant portion of time will be spent moving about the property listening and working with personnel.  Strong leadership and problem-solving skills will be used.  This person will need to have strong speaking, reading and writing skills, for effective communication throughout the golf course.

            The majority of time is spent organizing pro shop and outside service activities.  A small portion of time will be teaching guests the game of golf. 

            This person will occasionally assist in carrying heavy items requiring lifting of up to 70 pounds. 

Organizational Structure:

Reports to:               General Manager                

Subordinates:         Assistant Professionals, Shop Attendants, Outside Services, Player Assistants

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local