Complaints Investigator

Complaints Investigator Charnwood Council Ongoing contract Hybrid - 2 days onsite, 3 days work from home LE11 2TX 18.96 per hour PAYE Key Responsibilities Collate and present customer feedback and insight to support improvements to service processes across the organisation. Act as the first point of contact for the Corporate Complaints Policy. Administer the Corporate Complaints Policy, ensuring complaints receive timely and quality responses. I...