Quality Technician

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. 

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following.  Other duties may be assigned.  Reasonable accommodation may be made to enable individuals to perform the essential functions.  The following duties and responsibilities are to be performed accurately, efficiently, within Company safety and quality standards, within specified time frames and as needed.

Return Material Authorization (RMA) Processing

• Complete check-in process (documenting shipment details, condition of material and CRM receipt)  
• Communicate discrepancies to appropriate team, coordinate resolution, and drive timely closure of return
• Perform inspection, determine disposition, complete MRP transactions, and prepare for movement
• Physically move material to designated area based on disposition (Scrap/Rework/Return to Stock)

Change Management Administration

• Lead bi-weekly Enterprise Change Notice (ECN) and Manufacturing Change Notice (MCN) meetings
• Collaborate with project leads to create detailed ECN implementation timing and execution plans
• Create, coordinate, track and report MCN status within the site Operations and Engineering teams
• Validate completion of site MCN activities and identify and escalate aging tasks as needed

Nonconforming Material (NCM) Processing

• Receive nonconforming material, evaluate against Allegion/Customer requirements, and disposition
• Transact and move material based on disposition (Scrap/Rework/Return to Stock)
• Generate reports to communicate the outcome of the NCM process to the manufacturing teams
• Assist the Quality Team with problem solving and formal root cause investigations regarding scrap

Quality Assurance

• Perform product and system audits in all areas as required by internal and industry (ISO:9001) standards
• Create and control quality documents (Work Instructions, Quality Alerts, etc.)
• Lead or support product sort based on internal or external customer request
• Accurately record, investigate, interpret, and effectively communicate inspection, test, and quality data
• Apply problem-solving skills (Pareto, 5Why, etc.) to support improvements in internal metrics

General Duties

• Maintain workspace organization and cleanliness per Quality Department 5S standard
• Perform periodic safety inspections of assigned tools, equipment, and workspace
• Provide active support in cross functional events to ensure quality presence
• Determine work priorities and effectively manage workload to meet deadlines
• Complete all assigned training (Safety, Quality, Operational Excellence) by given deadline

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.  Familiarity with industry best practices outlined in MIL-STD-120 and AIAG MSA, preferred.  Demonstrated application of Statistical Process Control methodology (SPC), or process capability, yield, productivity (lean) measurement tools.

EQUIPMENT SKILLS:  Preference given to candidates with ability to program Coordinate Measurement Machines (CMM); or experienced in the use of optical comparator, hardness gage, height gages, micrometers, sine bars, thread gages, advanced optical, visual, or laser-based measurement systems.

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business corresp