Sr Manager, Global Clinical Adoption Lead, MedTech Digital

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Customer Success Management

Job Category:

Professional

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Johnson & Johnson MedTech is recruiting for a Sr Manager, Global Clinical Adoption Lead, MedTech Digital. The location for this position is Santa Clara, CA. A pre-identified candidate for consideration has been identified. However, all applications will be considered

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Overview

We are seeking an experienced, customer-focused Global Clinical Adoption Lead to drive post-implementation success and long-term value realization for MedTech Digital solutions. This senior individual contributor leads clinical adoption across priority sites, drives programs and partnerships that deliver measurable benefit for end customers, and contributes scalable playbooks and training used globally. The role also provides flexible capacity for strategic projects and time-boxed programs as business needs evolve. The ideal candidate brings multi-year Customer Success/adoption experience with clinical or operational users, outstanding communication, and a strong bias to translate insight into action.

Key Responsibilities

• Clinical Relationship Management – Serve as senior clinical point of contact for assigned sites; build trusted relationships with clinical teams, hospital IT/biomed, and executive sponsors.

• Adoption & Enablement – Develop and execute site-level adoption plans; deliver education, job aids, and change-management activities that drive durable behavior change.

• Programs & Partnerships for Customer Benefit – Stand up and lead cross-functional programs and partnerships aimed at improving clinical outcomes.

• Strategic Projects (as needed) – Provide SWAT-style support to priority initiatives (e.g., new product pilots, workflow standardization, market launches); spin up/land programs, coordinate stakeholders, and ensure on-time delivery without losing focus on core adoption goals.

• Issue Resolution & Escalation – Triage and resolve customer inquiries; coordinate cross-functional response to remove workflow blockers quickly and effectively.

• Program Metrics & Reporting – Define and track adoption; provide clear user and executive updates.

• Feedback Loop to Product – Support structured VoC; translate signals into requirements and experiments; close the loop with customers and internal teams.

• Success Planning & Value Realization – Align on success criteria and benefits tracking with customer leadership; document outcomes and recommend expansion where appropriate.

• Global Contribution – Author and refine reusable playbooks, training content, and change kits; localize with regional teams and support key international launches as needed.

• Cross-Functional Collaboration – Partner with Product, Engineering, Clinical/Medical Affairs, Commercial, Marketing/Education, Quality/Regulatory, and Security/Privacy to align priorities and timing.

Qualifications

Education:

• A minimum of a bachelor’s degree within business, m