FS Business Consulting - Quality & Risk Mgmt - Service Quality Executive - Senior Manager - Dublin

<p><span><span><span><b>FS Consulting - Quality &amp; Risk Management - Service Quality Executive - Senior Manager - Dublin</b></span></span></span></p> <p> </p> <p><span><span><span><b>General Information</b></span></span></span></p> <p><span><span><span><b>Location: </b>Dublin</span></span></span></p> <p><span><span><span><b>Available for VISA Sponsorship:</b> YES</span></span></span></p> <p><span><span><span><b>Business Area: </b>Business Transformation</span></span></span></p> <p><span><span><span><b>Contract Type: </b>Full Time - Permanent</span></span></span></p> <p> </p> <p><span><span><span>Within FSO Consulting Ireland, EY is seeking to hire a Service Quality (SQ) Executive at a minimum of Senior Manager level reporting to the FSO Consulting Ireland SQ Partner Lead, Florian Plass.  The role will be based in Dublin.</span></span></span></p> <p><span><span><span>Service Quality (SQ) is the application of quality procedures &amp; principles fundamental to the successful delivery of exceptional client services.  Service Quality encompasses the methods &amp; tools and principles that EY has put in place globally to ensure that it contains the threat of litigation, limits damage to its reputation and achieves full fee recovery whilst exceeding client expectations. </span></span></span></p> <p> </p> <p><span><span><span>The team is looking for a motivated individual with a track record of achievement in a professional services and/or financial industry environment with a service quality and contract management backgound. The role will also be part of a team across the EMEIA FSO Consulting region.  </span></span></span></p> <p> </p> <p><span><span><span><b>Your Key Responsibilities: </b></span></span></span></p> <ul> <li><span><span><span><span>Reporting to and supporting the FSO Consulting Ireland Service Quality Partner Lead role</span></span></span></span></li> <li><span><span><span><span>Create, report, track and interrogate Compliance metrics (Engagement Archiving, Contract Documentation Management, Business Relationship Management, Working at Risk etc).</span></span></span></span></li> <li><span><span><span><span>Support the presenting of Compliance Reporting findings and actions required to relevant stakeholder forums (E.g. Monthly Partner Meeting)</span></span></span></span></li> <li><span><span><span><span>Advocate SQ training, education and awareness for all EY professionals in FSO Consulting Ireland, including the completion of mandatory training.</span></span></span></span></li> <li><span><span><span><span>Focus on enhancing the Compliance Metrics and standardising contracts for our client and inter-office engagements.</span></span></span></span></li> <li><span><span><span><span>Assisting Consulting teams to understand and implement Service Quality policy requirements. Specifically relating to regulatory engagements and other financial regulation work, cryptocurrencies, new legislation as directed and pro bono work.</span></span></span></span></li> <li><span><span><span><span>Provide input to the annual Service Quality assessments of Consulting Partners and Directors across FSO countries</span></span></span></span></li> <li><span><span><span><span>Facilitate and co-ordinate any FSO Ireland Consulting Data Protection breach incidents and related processes and stakeholder engagement </span></span></span></span></li> <li><span><span><span><span>Interlock with the Regional EMEIA Consulting SQ Leadership Team on key prriorities </span></span></span></span></li> <li><span><span><span><span>Perform Focused Reviews, Service Quality reviews or undertake compliance activities on engagements across the FSO Consulting Ireland business.  Perform Quality Control on reviews performed by other members of team.  Report findings to team leadership.</span></span></span></span></li> <li><span><span><span><span>Advising, and supporting Engagement Partners and their teams with risk identification and risk management across FSO Consulting Ireland clients and engagements</span></span></span></span></li> <li><span><span><span><span>Interacting with supporting teams including General Counsel, Independence, Business Resilience and with other EY Quality Teams at an Ireland and EMEIA level. Act as a single point of contact for SQ queries and specifically:</span></span></span></span> <ul> <li><span><span><span><span>Contracting - Statement of Works (SOW/Contracts)</span></span></span></span></li> <li><span><span><span><span>Sub-contracting - Inter-Office Memos (IOMs)</span></span></span></span></li> <li><span><span><span><span>Business relationships </span></span></span></span></li> <li><span><span><span><span>Engagement Management </span></span></span></span></li> <li><span><span><span><span>SQAEs </span></span></span></span></li> <li><span><span><span><span>Limitation of liability</span></span></span></span></li> <li><span><span><span><span>Independence</span></span></span></span></li> <li><span><span><span><span>Anti-mon