Patient Account Representative I, Patient Financial Services, Full-time

Responsible for all duties involved with the follow-up and prompt collections of medical claims. All outstanding claims must be resolved in a timely manner. Responsible for contacting patients and/or insurance companies to resolve account balances. Review remittance reports for denials, errors and resubmits claims with correct data. Submit claims and/or appeals requests to insurance carriers for payment and adjustments. Monitor accounts for reversal of payments, must understand and complete all Credit Balance Reporting when directed. Respond to patient questions, problems or complaints in a courteous and professional manner.

Responsibilities: 

• Follows up on outstanding claims.
• Works all denials manually and/or electronically by using the designated systems on a timely basis, report problems to Supervisor/Manager.
• Documents all accounts clearly and concisely of all activity and resolve all accounts through final collections, initiates appropriate collection letters on patient liability.
• Request medical record documentation as required to resolve the account.
• Performs daily account follow-up using the worklist in Patient Account system.
• Mails or submits claims electronically.
• Verify payment schedules for correct allowances and account numbers
• Accumulates, prepares, and analyzes data necessary for contract compliance of HMO and PPO plans.
• Correct bad addresses as necessary.
• Strive for optimal collections pertaining to account receivables less than 90 days.
• Adheres to all Brooks Rehabilitation policies and procedures.

Qualifications: 

• High School graduate with 3 years job related experience in physician/hospital Business Office or CBO.
• Additional qualification includes Microsoft Office. 
• Knowledge of CPT, HCPCS and ICD-10 coding procedures. 
• Working Experience with medical terminology. 
• Detailed oriented. 
• Great communications skills, both written and oral. 
• Computer literate. 
• In-depth working knowledge of Government and Managed Care insurance carriers preferred.
• Must have problem solving and troubleshooting skills.
• Working experience with data spreadsheets 

Location:  1101 Samuel Wells Complex, Suite 1102, Jacksonville, FL 32216

Hours: Monday - Friday, 40 hours per week

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs

For over five decades, Brooks Rehabilitation has been at the forefront of physical rehabilitation care. The nonprofit, based in Florida, is recognized as the premier rehabilitation system and ranks among the top 20 nationally according to U.S. News & World Report. Brooks currently manages three inpatient hospitals in Florida and is set to expand its reach through a collaboration with Mayo Clinic, opening a new facility on Mayo's Phoenix campus in 2026. The organization's commitment to advancing rehabilitation science is evident in its focus on innovative research, education, and cutting-edge technology. Offering a comprehensive system of care, Brooks provides inpatient and outpatient services, skilled nursing, assisted living, and memory care and impacts lives beyond clinical settings through community programs designed to enhance the quality of life for individuals with physical disabilities.