Quality Leader, Field Product Quality Excellence

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Siemens Healthineers is seeking a strategic and results-driven Quality Leader in Field Product Quality Excellence to lead high-impact initiatives that improve product and service quality across the customer lifecycle. This role will actively support the customer service team on install and service quality trending, reduction of post-delivery Non-Conformance Costs (NCC), improvement of spare part quality, and supporting cross-functional investigation and improvement efforts.

What You will do:

Customer Service Product Quality Support

• Partner with Customer Services teams to identify and resolve product quality issues impacting Non-conformance Costs during system installations and warranty phases.
• Drive improvements in service delivery and profitability throughout Service Contract periods.
• Analyze service data to identify systemic trends and lead root cause investigations and corrective actions.
• Monitor and enhance Customer Excellence KPIs using statistical and analytical tools.

Commercial Product Quality (CPQ) Support

• Support CPQ with analysis of field performance metrics and reliability indicators.
• Translate field insights into actionable quality improvements and inform CPQ escalations.

Cross-functional Leadership & Continuous Improvement

• Influence and align with teams across Design Engineering, Manufacturing, and Supplier Quality to implement and sustain quality initiatives.
• Help convert Voice of the Customer feedback into targeted quality initiatives.
• Participate in cross-functional reviews and forums to represent service-related quality concerns.
• Apply structured problem-solving methodologies such as Six Sigma, Lean, 8D, PDCA, HPS methodologies and Root Cause Analysis.
• Lead or mentor continuous improvement projects focused on reducing NCC and optimizing service efficiency.

Performance Metrics, Reporting & Communication

• Support the development of standardized, global post-delivery and product quality data and KPIs
•  Track and report on quality performance, improvements, and NCC reduction progress.
• Communicate effectively with cross-functional stakeholders to ensure alignment and visibility of quality initiatives.

What You will Have:

• Bachelor’s degree in Engineering, Quality Management, or a related field, or equivalent experience.
• 10+ years of experience in quality management or related roles, or 8+ years with a Master’s degree.
• Strong background in continuous improvement tools such as Six Sigma, Lean, 8D, RCA, and PDCA.
• Excellent analytical and structured problem-solving skills with the ability to extract insights from complex datasets.
• Proven track record of leading improvement projects and driving organizational change.
• Experience collaborating across engineering, service, and supply chain functions.
• Solid understanding of service delivery models and operational efficiency in a service environment.
• Effective communication and stakeholder management across various functions and leadership levels.
• In-depth knowledge of quality management standards (e.g., ISO 13485:2016, FDA CFR 820).
• Proficient in Microsoft Office, ERP systems and Data Analytics tools (e.g., Workday, SAP, MES, PowerBi).
• Ability to influence and gain commitment from cross-functional teams and external stakeholders to drive quality improvement initiatives.

What will set You apart:

• Direct Customer Service / Service engineering experience
• Certification in Six Sigma (Green Belt or higher) or equivalent. 
• Experience in medical device or healthcare technology industry. 
• Familiarity with SAP, Qlik, or other data visualization and ERP tools. 

If you’re passionate about shaping the quality culture and driving continuous improvement in an innovative environment, apply today to join our team at Siemens Healthineers!

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Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our