Data Systems Desk Support Coordinator

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $27.77 - $29.24 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The CQI Department supports both Corporate functions and remote program locations. This coordinator position provides technical phone support for department customers, and receives and monitors Data Systems service requests, receiving incoming calls, e-mails and hard copy service requests.  Provides general office support for the CQI Department as needed.  Establishes and maintains cooperative and harmonious working relationships with corporate and program staff.

DUTIES AND RESPONSIBILITIES

• Responds to Data Systems Service Requests via telephone, e-mails, and service tickets.
• Provides Data Systems Help Desk replies to questions / Service Requests accordingly and for complex issues, triages the call to appropriate Business Systems Analysts for resolution
• Provide administrative services including creating accounts and changing passwords, troubleshooting issues, and triaging issues.
• Communicate via  emails, phone, and meeting; to assist users and relay project statuses
• Prepare needed documents for Data Systems projects
• Maintains Data Systems files and other related documents

• Filing and assisting other CQI staff when required

ESSENTIAL DUTIES

• Data Systems Help Desk operation
• Maintains Data Systems requests, coordinates with business research analysts, to ensure service needs are met
• Maintains Data Systems accounts and password requests.  Makes changes to system workflow when needed.
• Triage for Data Systems, handles incoming Data Systems Service Requests
• Coordinates with programs to maintain and update staffing and related programs for Data Systems projects.
• Coordinates staff training and administrative events
• Other duties as required and is subject to change at any time.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Valid California driver license and access to dependable transportation with adequate insurance

EDUCATION:

• High School Diploma or GED

EXPERIENCE:

• 3 years of office and/or clerical experience; coursework or a formal degree or certification in Business Administration or related discipline can be combined with relevant experience to meet the time requirement.

 PREFFERED QUALIFICATIONS:

• Working towards a Bachelor’s Degree in Business Administration, Management, or related field.
• Prior help desk experience preferable
• Bilingual in English and Spanish (written and verbal).

 Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.