Customer Service Specialist

Description

Mackin Educational Resources is seeking a Customer Service Specialist to join our Educator Support Services department at our Burnsville, MN headquarters. The right candidate will be someone who strives to provide exemplary service with a helpful and friendly demeanor. They will be working with our customers over the phone, live chat, and in written communications to answer questions, solve problems, provide education, and maintain Mackin’s reputation for unparalleled service. If you fit the description below, we’d like to hear from you.

Requirements

Education & Experience

• Bachelors degree and/or 4+ years experience in Customer Service
• Degree in an education related field helpful

Responsibilities

• Maintain updated knowledge of company products and services in order to provide adequate education to customers.
• Provide prompt and personalized educator support including information and instructions via e-mail, phone, and live chat regarding print and digital materials purchases, collection development, and the specialized cataloging, labeling, and handling of those materials.
• Accurately document details of inquiries, comments, and requests, as well as action taken for completion or resolution.
• Generate interest in new products or services and connect customers with salespeople when required.
• Collaborate with educators and colleagues to implement improvements to products and services based on educator suggestions and feedback.
• Process orders and returns.
• Foster and maintain relationships with customers to improve our service level.

Hours
Full-time day hours; Monday - Friday
 

Wages

• Negotiable, depending on education and experience

 

Mackin is a friendly working environment, where qualified employees enjoy the following benefits:  

• Paid holidays
• PTO
• 401(k) plan with employer match
• Health Insurance plans - Additional employer paid virtual or at home healthcare visits
• FSA (medical and dependent care) options
• Employer paid Life Insurance
• Employee plans for Dental - Vision - LTD - STD and Vol. Life plans for family and Vision

 

Questions? Please feel free to email us at HumanResources@mackin.com or call us at 952-895-9540.

Mackin Educational Resources is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, age, gender, religion, veteran status, national origin, genetic information, sexual orientation, and the presence of mental, physical, or sensory disability, or any other status protected under federal, state, or local laws.