Senior Program Analyst (Systems Analysis) (Senior Case Management Specialist)

All qualifications and eligibility requirements must be met by the closing date of the announcement. IDEAL CANDIDATE STATEMENT The ideal candidate is a proactive, detail-oriented professional that possesses a strong ability to work independently and collaborate with cross-functional teams to meet organizational goals. The candidate has excellent oral communication skills, provides exceptional customer service and effectively collaborates to ensure the successful development and deployment of systems. MINIMUM QUALIFICATIONS Applicants must have one year of specialized experience, equivalent to the GS-12 grade level, which has provided them with the knowledge, skills, and abilities to successfully perform the duties of a Senior Program Analyst (Systems Analysis) (Senior Case Management Specialist) at the GS-13 grade level. Specialized experience includes: Experience analyzing data and systems to ensure efficient operation and functionality; and Experience developing programs and strategies to support software transitions; and Experience recommending solutions of case management system efforts to streamline workflows and improve collaboration. This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position. Substitution of education in lieu of specialized experience may not be used for this grade level. For more detailed information on these qualification standards, please visit the United States Office of Personnel Management's website here. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualifications and eligibility requirements must be met by the closing date of the announcement.