Process Improvement Manager (Remote)

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

Job Description

Position Summary 

The Process Improvement Manager, will be responsible for identifying and implementing continuous improvement initiatives throughout all areas of our Reimbursement operations. The Process Improvement Manager will work closely with different teams across all of the various functions within the Reimbursement organization to assess current processes, identify areas for improvement, and develop and implement solutions to increase effectiveness and maximize reimbursement. 

The Process Improvement Manager will require strong knowledge of process improvement methodologies (e.g., Lean, Kaizen, etc.) and the ability to apply these principles to create impactful business value for the Reimbursement organization. A revenue cycle or reimbursement operations background will be preferred.  

Essential Duties and Responsibilities

• Collaborate closely with cross-functional teams to identify areas for improvement and creating process improvement plans that include setting goals, timelines, and resources 
• Lead existing quality improvement efforts and expand on them to create a system of continuous quality improvement 
• Conduct interviews and data analysis to identify inefficiencies and recommend solutions to optimize resources and maximize reimbursement 
• Initiate, Lead and Monitor progress and results of process improvement initiatives in the revenue cycle, and adjusting strategies as needed to ensure sustainable improvements. 
• Provide leadership and guidance to team members in the revenue cycle, including coaching and mentoring team members on process improvement methodologies and techniques. 
• Collaborate with other departments and stakeholders to ensure that process improvement initiatives in the revenue cycle align with overall business goals and objectives. 
• Stay current on revenue cycle industry trends/developments and incorporating this knowledge into the overall work. 

Qualifications

• Typically requires a university degree and typically 8 years of related experience; 6 years and a Master’s degree; 3 years and a PhD 
• Minimum of 5 experience in process improvement role within healthcare or revenue cycle setting. 
• Demonstrated experience using process improvement methodologies (e.g., Lean, Kaizen, etc.) to achieve measurable results and increase collections/reimbursement. 
• Excellent communication and project management skills, with the ability to lead and motivate cross-functional teams to achieve results. PMP certification preferred.  
• Strong analytical and problem-solving skills and the ability to think creatively and identify innovative solutions to complex problems. 
• Excellent proficiency with data analysis tools and software, such as Excel or Tableau. 
• A strong understanding of revenue cycle operations in a healthcare setting, including billing, coding, and collections processes. 
• A service leadership approach and the ability to build strong relationships with internal and external stakeholders. 
• Solid communication and project management skills. 

Additional Information

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

For positions based in Palo Alto, CA or Redwood City, CA, the base salary range for this full-time position is $133,900 to $180,810 The range does not include benefits, and if applicable, bonus, commission, or equity.

Within the range, individual pay is determ