Professional Development Generalist-MPO Clinical OPS-Bellaire

Overview

At Houston Methodist, the Professional Development Generalist position is responsible for the ongoing delivery of educational programs and activities. This position also participates in the assessment, planning/development, evaluation, and revision of educational activities. The Professional Development Generalist position progressively develops competence in the facilitation of learning which incorporates educational design including the use of technology and simulation, adult learning principles, change management, and evidence-based practice into curriculum development in accordance with Houston Methodist policies and procedures and applicable regulatory requirements. This position serves as a resource/consultant for assigned area of responsibility.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive workplace environment and contributes to a team-focused unit to achieve optimal departmental turnover/retention/employee engagement results/scores.

• Collaborates with other health care professionals to promote positive communication techniques for problem resolution and/or impact achievement of identified goals including involvement in shared governance.

• Functions as a liaison with the different departments to ensure appropriate distribution of educational services for staff growth, preparedness and competency.

• Promotes professional practice by supporting and mentoring the transition-to-practice of inter-professional clinicians at every level. Acts as a coach and guide to support the professional development of clinicians.

SERVICE ESSENTIAL FUNCTIONS

• Participates in the assessment of educational needs across units/departments by utilizing available data and accreditation recommendations. Collaborates on designing, implementing, and evaluating programs to meet the identified needs of the staff, patients/families.

• Serves as a clinical resource for complex and/or highly specialized patient care situations to patient care providers and other health care professionals within the hospital and in the community.

• Provides effective hospital education, training and delivery to achieve performance outcomes for leading best practice and safe patient care.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Completes, coordinates, maintains, and submits, as indicated, all program records and reports in a timely fashion.

• Participates in performance improvement activities to support department/entity goals.

• Integrates evidence-based practice, instructional technology and adult learning theory into educational offerings.

FINANCE ESSENTIAL FUNCTIONS

• Self-motivated to independently manage time effectively and prioritize daily tasks to meet the needs of clinical areas and department. Completes activity/productivity & other reports on timely basis. Recommends solutions to achieve department financial objectives.

• Positively impacts quality and finance outcomes at department a