Administrative Assistant

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –at home.

Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for an Administrative Assistant to join our award-winning team.

Position Overview

We are seeking a detail-oriented Administrative Assistant to support our patient admissions process. This role is critical in managing pending admissions, tracking hospital discharges, and facilitating the smooth transition of patients to home health services. The Administrative Assistant will also prepare reports and serve as a key liaison between hospitals, intake, clinical leadership, and sales teams. THis is a Hybrid position.

 

Key Responsibilities

Admission & Discharge Tracking

• Manage pending admissions in WellSky EMR and track hospital discharge status daily.
• Communicate with hospital case managers, referral sources, and intake teams to confirm discharge timing.
• Initiate admission workflows and escalate barriers such as missing orders or authorization delays.
• Conduct welcome calls and verify patient demographics, insurance, and physician information.

EMR Management & Documentation

• Maintain accurate patient records and referral statuses in WellSky EMR.
• Flag aging or stalled referrals and ensure consistent documentation to support reporting accuracy.

Reporting & Stand-Down Preparation

• Prepare daily, weekly, and ad-hoc reports on pending admissions, discharge status, and referral trends.
• Distribute stand-down reports to sales, intake, and leadership teams, providing clear patient-level updates.

Communication & Collaboration

• Serve as a central communication point between intake, sales, clinical leadership, and referral sources.
• Support smooth transitions for patients and participate in operational or intake meetings as needed.

Compliance & Quality Support

• Adhere to agency policies, CMS regulations, and Conditions of Participation.
• Maintain patient confidentiality and HIPAA compliance.
• Support quality improvement initiatives through accurate and timely data management.

 

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• 1–2 years of experience in healthcare administration, admissions, intake, or scheduling.
• Experience in home health, hospice, or hospital discharge planning strongly preferred.
• Proficiency in WellSky EMR or similar systems required.
• Strong skills in Microsoft Excel, Outlook, and reporting tools.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Analytical skills to interpret and present data clearly.

Why Choose Pinnacle?

• Growth & Stability: Over two decades as Florida’s largest independent home health agency.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!