Manager Quality Business Systems

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

Manager Quality Business Systems partners with Quality business process owners and SMEs to identify business capability needs, opportunities for efficiency through automation and deliver technology solutions that enhance overall productivity or simplify processes. Ideal candidate has experience championing technology needs of Quality function with IT and other technical teams, will bring a combination of strategic understanding, both business and technology experience, have exceptional relationship building skills, expertise in standing up and sustaining compliant, holistic, and scalable enterprise Quality business systems. Along with people management responsibilities, this role contributes directly to projects and initiatives by shaping business systems projects, overseeing the implementation, and maintenance of eQMS and other business capability solutions for Quality. This individual will be able to understand the current complexities of the organization’s Quality processes and how those processes flow through current technology and help build future-state business process models to best realize the organization’s growth strategy.

Roles and Responsibilities

• Develop, realize, and sustain Quality business system roadmap aligned to strategic priorities and tactical needs of Quality function.
• Partner with Quality Process owners and SMEs to understand current and future business initiatives, identify business capability needs, deploy technology solutions that meet compliance needs and enhance productivity.
• Establish and maintain a strategic relationship with appropriate level key stakeholders across organization, drive business systems team’s vision forward and demonstrate value proposition.  
• Lead Quality business systems team while maintaining a hands-on approach to work. Bring subject matter expertise to the design and implementation of business system solutions, collaborate cross functionally to discover the root cause of identified issues and develop simple solutions to complex problems.
• Develop deliverables that are valuable to the business, including business capability mapping, 3–5-year business systems roadmaps, business requirements documents, process mapping, and business capability mapping.
• Facilitate project/demand shaping, blueprint outcomes and lead multiple improvement efforts keeping a service and customer focused mentality.
• Provide insights to and gain buy-in from key internal stakeholders including but not limited to Regulatory, Manufacturing Operations, Engineering, Supply Chain, and Product Development.
• Partner with IT, Business Applications, IT Support Services and Enterprise Analytics to ensure technology investments align with business capability needs.
• Drive continuous improvement to enhance overall business performance and customer satisfaction by partnering with IT and other global stakeholders, implementing new business system solutions, and supporting future-growth initiatives.
• Create synergies with global business entities to ensure alignment for needs and growth requirements are met.

Qualifications

Skill/Job Requirements

• Education:
  • B.S. or higher in Science, Technology, Engineering, or related field preferred 
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