Job Description Summary

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Technical Trainer Position Summary:
We are seeking a skilled and passionate Technical Trainer to support the North America Technical Services Team. This role is responsible for developing and delivering instructor-led and self-paced training content that enhances technical proficiency, customer service skills, and operational excellence in the field. The ideal candidate will have a strong background in field service operations, technical systems, and adult learning principles.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Key Responsibilities:

• Develop and deliver comprehensive training programs for new and existing Remote Support and Field Service Engineers, addressing installation, maintenance, troubleshooting, and repair of equipment.

• Facilitate training through multiple formats including:
    - In-person classroom and hands-on sessions
    - Live virtual training via video conferencing platforms
    - Self-paced e-learning modules and simulations

• Collaborate with engineering, product management, and service teams to ensure training content reflects current technologies and field realities.

• Working with a Technical Writer to create and maintain training materials, SOPs, e-learning modules, and job aids.

• Evaluate training effectiveness through assessments, feedback, and performance metrics; continuously improve programs based on results.

• Support onboarding of new Technical Service Associates with structured technical and soft skills training.

• Maintain training records and ensure compliance with certification and regulatory requirements.

• Stay current with industry trends, equipment updates, and service best practices.

Qualifications:

• Bachelor’s degree in Engineering, Life Sciences, Electronics, or a related technical field; or equivalent hands-on experience.

• 3+ years of experience in field service, technical training, or equipment support.

• Strong understanding of mechanical, electrical, and software systems relevant to the service environment.

• Proven ability to translate complex technical concepts into clear, engaging training content.

• Excellent learning facilitation, communication, and interpersonal skills.

• Experience managing and building content on Learning Management Systems (LMS), instructional design tools, and virtual training platforms (e.g., Microsoft Teams, Zoom, Webex).

Preferred Skills:

• Prior experience training field service teams in a regulated or high-tech industry (e.g., medical devices, lab automation, industrial equipment).

• Certification in instructional design or training (e.g., ATD, CPTD certificate or Adult Learning degree).

• Familiarity with remote diagnostics, service data analytics, and digital tools used in field service.

• Ability to travel to regional service hubs or customer sites as needed.

Working Conditions:

• Training delivery may require travel (up to 10%) to field locations, service centers, or customer sites.

• Remote work and training facilitation are integral to this role, requiring reliable internet access and comfort with virtual collaboration tools.

• Flexible work arrangements may be available depending on busi