Senior Cybersecurity Advisor

Rapid7 Cybersecurity Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, threat detection, and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touchpoints to discuss IT security initiatives and associated best practices.

About the Team

Rapid7’s Managed Services delivers world-class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7’s Cybersecurity Advisor team, you are on the front lines helping clients defend against and respond to today’s biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Cybersecurity Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.

About the Role

As a Senior Cybersecurity Advisor, you will be the key trusted advocate to our customers. Your valuable experience and expert level understanding of the security landscape, partnered with the utilization of Rapid7 products, will be pivotal to the success of our customers and our ability to demonstrate the ROI of the Managed service. Our Cybersecurity Advisors are responsible for leveraging their technical knowledge to guide customers in the successful use of security product features and enhancements, and to positively impact the overall success and maturity of customers’ security programs. 

In this role, you will:

• Provide technical recommendations to Rapid7 customers to improve their overall security posture based on industry trends and best practices

• Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage

• Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed

• Review and generate high-quality, accurate, and contextual customer deliverables

• Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives

• Ensure customers are on track for renewal by partnering with sales and renewals teams throughout the renewal  lifecycle.

• Assist in Incident Response handling and customer communication

• Conduct Executive Business Reviews (EBRs) with customer decision makers to drive strategy, review value outcomes, and strengthen partnerships 

• Drive customer retention by Identifying potential risks and challenges in customer relationships and work proactively to address them

• Gather client input and requirements across the Managed Services client base to influence the Managed Services roadmap

The skills you’ll bring include:

• Bachelor’s Degree in Information Technology, or five or more years of related experience

• 5–6 years of experience in Information Security or related discipline

• Industry-related certifications (e.g., A+, Network+, Sec+, Cloud+, CCSP)

• Information Security consulting experience

• Prior technology deployment and configuration experience

• Significant experience with security frameworks and concepts

• Significant experience in managed or enterprise information security services, vulnerability management, incident response, forensics, malware analysis, penetration testing, or network defense

• Mastery of technical concepts and experience independently advising customers on how to best use and adopt the platform for faster ROI

• Communication: Communicate with exceptional clarity across technical and executive audiences, driving commitment and long-term partnership

• Strategic Doing: Break down complex customer security challenges into prioritized, time-bound actions that deliver measurable outcomes

• Accountability: Model ownership at the highest level — setting clear expectations, holding yourself and others to commitments, and driving value for customers and the business

• Self-Awareness: Apply a strong