People Operations Coordinator

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023,  Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make An Impact 

As the People Operations Coordinator, reporting to the VP of People Operations & Total Rewards, you’ll be the glue that holds our day-to-day operations and administrative functions together, ensuring everything stays on track and gets done with precision. This role is your ticket to exploring all aspects of HR and People Operations, giving you hands-on experience in a variety of areas. It’s the perfect launch pad for building a dynamic career in HR while making an immediate impact on the team!  The ideal candidate will be familiar with or excited to learn about and support the leave of absence process.

In This Role You’ll Get To:

• Benefits & Leave: Assist with leave of absence processes, including documentation, system updates, and general benefits administration and auditing.

• Employee Support: Manage employee inquiries and support requests through ticketing systems, providing guidance on HR policies and procedures.

• Resource Management: Maintain and update key organizational resources, such as employee guidebooks, calendars, templates, and communication tools.

• Policy & Program Implementation: Help the execution of HR policies, programs, and recurring initiatives, including performance cycles and  immigration.

• Compliance & Reporting: Address compliance and audit requirements, ensuring adherence to regulations and preparing reports for initiatives like audits and travel documentation.

• HR Data Management: Oversee HR data accuracy, manage reports, resolve system alerts, and support data-related tasks.

• Recruitment Support: Coordinate pre-hire and onboarding processes, including background checks, employment verification, and vendor collaboration.

• Onboarding & Employee Experience: Support onboarding workflows and contribute to process improvements for new hire orientation. 

• Vendor & Contract Coordination: Review agreements, approve expenses, and assist in managing vendor relationships.

• Project & Operational Planning: Assist with annual planning, communications, and preparation of presentations or other materials.

What We’re Looking For:

• 1+ years of relevant experience in a support function, Human Resources experience desired

• Excellent communication skills                                                            

• Problem Solver - solution oriented with an eye toward finding ways to work smarter

• Attention to detail, accuracy and proven organizational skills 

• Demonstrated ability to be a self-starter, excellent follow through

• Knowledge of G Suite       

• Experience with Workday preferred

This role is not eligible for visa sponsorship.

What We Offer:

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