Overnight After Hours Travel Advisor (2/20 Start Date)

Christopherson Business Travel, a globally recognized leader in travel management has an opportunity for an experienced, travel advisor to support our clients after hours. This person will perform at a high level with an extensive knowledge of complex bookings and exchanges and the ability to anticipate and provide assistance on potential complications that may arise for the traveler.

Responsibilities

• Responsible for overnight ticketing and support with high accuracy
• Interpret and enforce various client travel policies when making reservations
• Support business travelers across a wide variety of client accounts
• Familiarity and understanding of the transactional fulfillment process from all perspectives; including GDS, mid-office and back-office systems, airlines, and suppliers
• Working knowledge of industry and agency accounting

Requirements

• Must be available for 2 weeks of training to be done during regular business hours, and 2 weeks of training during the after-hours shift
• 3-5 years multi-GDS experience
  • Experience in Sabre or Worldspan required
• Spanish speaking a plus
• Exceptional problem-solving skills
• Must be comfortable with and have experience with booking complex travel itineraries: split tickets, multiple segments, exchanges—including partial exchanges, complex international, and manual pricing / ticketing when necessary
• Customer centric phone skills, active listening, issue resolution
• Ability to work independently and make decisions with limited oversight, autonomous
• Excellent customer service skills—ability to lead a customer through difficult scenarios, consultative
• Strong technical proficiency
• Works well under pressure and with time constraints, maintains composure, high resiliency

**Please note we are currently hiring for an 2/20 start date**

Available Shifts:

-11PM to 8AM Mountain Time

Benefits

• Medical and prescription drug coverage
• Health savings account (HSA) with company contribution
• Dental coverage
• Voluntary vision coverage
• Flexible spending account (FSA)
• 401 (k) retirement savings plan
• PTO and Holidays

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*NOT Open to employees in the following states: AK, AR, CT, DE, DC, IA, KY, ME, MD, MA, MN, MT, NE, NH, NJ, NM, NY, ND, OK, OR, PR, RI, SD, VT, VA, WV, WY