Manager, Strategic Account Management

What you'll do...

Position: Manager, Strategic Account Management

Job Location: 850 Cherry Avenue, San Bruno, CA 94066

Duties: Interprets business metrics and relevant data models and reports and utilizes appropriate data points to highlight and explain simple to moderately complex business issues to stakeholders and customers/sellers. Effectively engage with customers/sellers to gain and leverage insights on their business/category. Demonstrates an understanding of product/solution features for complex to highly complex areas of customer/seller business and assists in sales for products. Leads sales activities for simple and moderately complex products available across homogenous markets and specific customer/seller segments by articulating product/solution features and value propositions. Understands customer/seller requirements in detail and articulates gaps in current product features to leadership teams and relevant stakeholders. Provides guidance to team members on product feature-related communications and best practices with respect to highlighting product benefits and value propositions. Assesses the impacts of the assortment mix and selects methods for translating sales projections and product mix gaps into assortment development requirements. Build, maintain, and enhance effective internal and external partnerships through professionally accepted and ethical outcomes. Identifies and addresses additional partner needs and educate partners on value creation. Consults regularly with leaders of business unit(s) to advise on business strategy decisions. Lead discussions on customer/seller types and effective sales proposals and presentations for each. Develops sales proposal and presentation processes for complex sales pitches. Evaluates best practices of sales proposals and presentations within the industry. Collaborates with other sales professionals to enhance organizational proposal and presentation strategies. Reviews, approves, and provides guidance on sales presentations created by teams for simple to moderately complex sales pitches. Drive onboarding efforts for large and complex customers/sellers. Identifies gaps in onboarding processes and defines ways to improve customer/seller experiences by setting up appropriate guardrails. Recommends best practices and modifications for simple and moderately complex onboarding processes. Manages moderately complex escalations from customers/sellers on onboarding-related issues. Highlights complex issues to relevant stakeholders and drives resolutions for improved customer/seller experiences. Use available tools to research the buying history and preferences of existing customers/sellers. Assists in analyzing considerations for the selection of products or services for cross/up-selling. Assists team members with relevant customer/seller information (for example, NPS, renewal rates) to prepare sales plans. Assists in estimating sales trends in the market. Assists in building joint business plans with customers/sellers and understands the metrics needed for plan preparation. Uses key factors, measurements, and variables used in forecasting to assist in creating sales forecasts. Participates in the preparation of short-term forecasts for a specific product. Locates useful information and sources of input used in weekly, monthly and quarterly forecasts. Develop and present factual, rational, and compelling arguments while anticipating roadblocks and objections.

Minimum education and experience required: Master’s degree or equivalent in engineering, information technology, business, marketing and sales, healthcare, or related area; OR Bachelor's degree or equivalent in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years of experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.

Skills required: Experience with category business planning to drive performance against P&L levers including gross merchandise value (GMV) and contribution profit. Experience driving Supply Chain Optimization, Inventory Management and logistics planning to develop category assortment strategy. Experience analyzing business performance trends and create sales reports through Statistical Data Analysis. Experience with end to end Supplier Business Relationships and develop revenue growth plans on Marketplace. Experience negotiating supplier terms and cost aligning with marketplace profit goals. Experience generating Demand and Forecast Planning aligning supply with promotional and seasonal events. Experience making product and pricing decisions aligning with catego