Complex Director of Revenue Management

About Us

A rewarding career in the Heart of Texas Hill Country. Imagine being greeted by the rugged limestone hills, big blue skies, and fresh country air of Tapatio Springs Hill Country Resort at the top of every workday. Working at our 220-acre resort combines the natural beauty of our surroundings with the warmth of true Texas spirit. Join a team of dedicated professionals who welcome with big smiles and even bigger hearts. At Tapatio Springs, our warm and open company culture comes through in a working environment where country music and spirit are ever-present. When it comes to our commitment to our team, we walk the walk by offering employees competitive compensation and an impressive benefits package including: flexible scheduling, targeted training programs, free family-style meal per shift, employee discounts on room rates, restaurants, golf course and Pro Shop. We also make time to celebrate our team with special parties, casual happy hours, and other social activities that foster connection. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share.

Responsibilities

• Update and manage selling strategies and product information in all available distribution channels and reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.). Optimize RevPAR by analyzing and forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix. 
• Work with the hotel General Manager, Director of Sales and hotel team to establish strategies to increase revenue of both Rooms and Catering. Work with the Regional Director of Revenue Management in implementing Revenue Management programs and new initiatives at the hotel.
• Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition. Actively participate in all pricing decisions for transient, group, and wholesale segments. Facilitate Weekly Sales and Revenue Strategy meetings.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Facilitate Daily and Weekly Sales and Revenue Strategy meetings 
• Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department
• Work with the hotel DOSM and hotel team to establish strategies to increase revenue of both rooms and catering
• Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process
• Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels
• Maintain historical statistical data from all distribution channels, in all market segments
• Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications

• Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred.
• Two years revenue management experience required.
• In-depth understanding of tools- spreadsheets, statistical methods for analyzing data.
• Strong analytical skills. 
• Ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues 
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. 
• Ability to use PMS, reservation and revenue management systems to forecast and implement optimal strategies 
• Effective verbal and written communication sk